Front Desk Administrative Assistant

Admin Assistant 3

Requisition : req
37583

Working Title
:
Front Desk Administrative Assistant

Position Grade
: 08

Position Summary

The University of New Mexico Student Health and Counseling (SHAC) is seeking applicants for an Administrative Assistant 3 position to work in the Front Desk/Reception department. The Administrative Assistant 3 position consists of the ability to perform and/or oversee a variety of associated administrative tasks, and electronic health record workflows that support the clinic.

Duties and Responsibilities:

• Oversees and/or performs a range of diverse administrative activities for the department, serve as central point person within the department in the resolution of a variety of day-to-day schedules.
• Assists in administrative problem solving, program/project planning, development and execution of stated goals and objectives.
• Research information, compiles statistics and gather / computes various data, prepares special and/or one-time reports, summaries or replies to inquiries, selecting relevant data from a variety of sources.
• Completes personal deposit at end of day and takes turn completing SHAC deposit first thing every business day, reconciles any issues and assist with problem resolution.
• Provides and/or oversees support activities for SHAC Front Desk such as answering telephones, assisting and resolving problems and inquiries of visitor, parents, reviews incoming calls to determine escalation to supervisor and/or director(s). Schedules appointments and maintains schedules, reschedules patients from schedules when provider is unable to come in.
• Daily verification of insurance eligibility using Health X-net.
• Assist with co-worker training and collaborates on problem resolution.
• Establishes, updates, maintains SHAC Front Desk files and records as required for the position.

Student Health and Counseling (SHAC) is a comprehensive health service available to all currently enrolled UNM students. SHAC is located North of Johnson Center andacross from the Student Union Building. It is open Monday through Friday and isclosed on all UNM holidays. Services include medical appointments (scheduledand same day), pharmacy, women s and men s health, allergy and immunization,medical specialty clinics, physical therapy, lab and x-ray, travel health clinic and counseling services, as well as health education, prevention, and promotion.

Please check out our website to learn more about working at SHAC: (Use the "Apply for this Job" box below)./

As an employee of UNM, being a Lobo means accessto a robust benefits package, access to resources and perks from discounted event tickets to tuition remission. We foster a Work + Life balance through our employee wellness programs, paid parental leave and more.

Campus:
Main
- Albuquerque, NM

Department:
Student Health and Counseling (037A)

Employment Type:

Staff

Staff Type:
Regular
- Full-Time

Term End Date

Status:
Non-Exempt

Pay:
Hourly: $19.00 to $24.00, Depending on Education and Experience

Benefits Eligible:
This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.

ERB Statement:
As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid.

Background Check

Required:

Yes

For Best Consideration Date: 8/21/2026

Eligible for Hiring Incentive:
No

Eligible for Remote Work:
No

Eligible for Remote Work Statement

Campus:
Main
- Albuquerque, NM

Application Instructions:
This section has been removed as part of refinement. Please ensure applicants follow internal application channels.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or anyother protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit  

Refer to  for a definition of Regular Staff.