Sr. Service Dispatch Coordinator

Sr. Service Dispatch Coordinator

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Beckman Coulter Diagnostics, one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact.

You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

This position reports to the Field Service Supervisor and is part of the Service Organization located in Indianapolis, IN and will be a Remote role.

In this role, you will have the opportunity to:

• Lead the planning and scheduling of field resources for Installations, Preventative Maintenance, and Field Modifications while balancing the urgent needs of a complex customer base for Emergency Repairs for that same instrumentation
• Utilize Service Max and Oracle to perform critical tasks such as retrieving customer and other installed base information, inventory availability, part order status, work order updates, and to make changes as required with a sense of urgency
• Partner with the Field Service teams at all levels of seniority to support customer's needs and drive revenue growth by verifying and collecting purchase orders as well as identifying revenue generating opportunities and manage the strategic scheduling of Field Service resources while balancing competing priorities such as Product Training;
  Mentoring;
  Inventory Cycle Counts;
  Vehicle Maintenance and Time Off

The essential requirements of the job include:

• High School Diploma or GED
• 4+ years of experience in a Coordination/Dispatching environment or related customer service experience
• Knowledge of standard Computer Administrative Tools (Windows, MS Office, Teams, Outlook)

It would be a plus if you also possess previous experience in:

• Project coordination experience including managing competing priorities in a fast-paced environment
• Knowledge of Oracle/Service Max or similar SMS is desired
• Effectively demonstrating communication with all levels of leadership

Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job.

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team.

Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

The hourly range for this role is $28.00 - $35.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.