Customer Service Reseacher

Customer Service Researcher

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service. DOF's Customer Operations Division has oversight of the Department of Finance Business Centers, City Register's Office, and the Land Records, Adjudication, and Collections divisions. Customer Operations is charged with the processing of tax payments, parking violations payments, and all other charges collected by DOF.

The division is also responsible for recording property transfers, adjudicating parking and camera violations, and managing the full life cycle of the department's enforcement activities related to unpaid business and excise taxes, parking fines, and Environmental Control Board summonses. The Land Records Division and its Office of the City Register record and maintain all official documents related to real estate, including deeds, mortgages, and leases.

The division has offices in every borough except for Staten Island, where the Office of the County Clerk provides these functions. Land Records records approximately 550,0 documents annually and collects over $5 billion annually in real property transfer and mortgage recording taxes. The Division maintains and updates New York City property ownership records and provides review and research services for those records.

The Land Records Division also administers the property tax lien sale for property tax enforcement, interacting with the NYC Law Department, the Mayor's Office of Management and Budget, and the Lien Trust Program. The City Register receives an average of 1,650 submissions daily for review and recording. The revenue received for these documents is not recorded to the general fund until the documents are reviewed and accepted for recording.

For Fiscal Year 2024 the monthly average revenue recorded is $278M. Vacancies in the division have a direct impact on the acceptance, review and recording of the documents submitted. The City Register's Research & Correction Unit is seeking two (2) dedicated, detail-oriented individuals to serve as Customer Service Researchers. Reporting to the Manager of Research & Correction, the selected candidates' duties and responsibilities will include but not be limited to the following:

- Assist customers over the telephone and in the public area with the preparation of the required cover pages for document submissions.

- Research property ownership.

- Intake, scan and return documents presented to the City Register offices for recording by mail or in person.

- Process certified document requests.

- Pull microfilm/microfiche and Land Records books upon request.

- Refile and keep Land Records books in the library area in order.

- Cashier and opening mail.

- Work on Special projects in the division as needed.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed between the City and the Collective Bargaining Unit representing employees serving in the civil service title.

CLERICAL ASSOCIATE - 10251