Office Support Administrator

Office Support Administrator

Position Information Posted range: $26-$30/hr DOE (dependant on experience) The base salary range represents a good faith salary range for this position. This position is eligible for annual incentive pay and has the opportunity for continued salary growth. If you are hired at American Water your base salary compensation will be determined based on factors such as market, geography, skills, education and/or experience.

At American Water, we are committed to pay equity. In addition to compensation, you will be offered a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more! American Water is also proud to offer employees learning opportunities and work experiences to grow professionally!

Primary Role

New Jersey American Water is seeking a professional, driven, and detail-oriented Office Administrator to support our operations in Egg Harbor Twp, NJ! This position is key in supporting our operational teams on a day-to-day basis including invoicing, compliance and regulatory reporting, inventory management, and office coordination. Our ideal candidate will be flexible, thrive in a fast-paced environment, and attentive. The Office Support Administrator is responsible for providing support and administrative assistance to the regional managers in the customer relationship services of the business;

provide support for short-term and long-term projects related to the business; coordinate the region's billing, payment and collections related processes and initiatives.

Key Accountabilities

• Assess and assist with meeting collections, billing, payments, and service delivery targets
• Assist with correspondence and handle telephone requests
• Coordinate and manage water quality complaints with local operations and environmental compliance teams
• Responsible for maintaining regional reports specific to payments, billing and collection processes, to include monitoring billing, collections and payment related activities (collection processes wherever local state operations is responsible)
• Generate reports, proposals, presentations, and spreadsheets using various software and tools to ensure the region is meeting performance goals
• Assist with the planning and execution of projects
• Research and abstract information and supporting data in preparation for meetings, projects, and reports (including data compilation, research, tables and graphs)
• Assist in the development and upkeep of policies and procedures for regional implementation
• Coordinate complaints (mediation & informal), and submit to governmental agencies

Knowledge/Skills

• Knowledge of operations support, customer support practices
• Existing knowledge of utilities and/or construction environments is a plus
• Intermediate level experience with computerized systems, database management, spreadsheet and word-processing programs to process data and create reports
• Strong knowledge of computer software such as MS Word, Excel and Outlook
• Knowledge of SAP is a plus
• Process and project management skills
• Good business acumen and judgment
• Good quantitative and analytical skills; attention to detail
• Good verbal and written communication skills (e.g., report writing, listening, plan reading and creating, and presentation)
• Strong interpersonal skills (e.g., tact/diplomacy, persuasion, team building, cooperation, leadership, ability to motivate others)

Experience/Education

• Associate degree in management, business or related field is preferred
• 2 to 4 years of experience in operations services, operations support or customer in a large organization

Work Environment

Primarily in the office with occasional work in the field at project sites or project meetings

Work Schedule

Full-time On-site (position may offer some remote work option) Monday-Friday, day shift Overtime as needed

Competencies

• Plans & Aligns
• Decision Making
• Communicates Effectively
• Builds Networks
• Action Oriented