Criminal Information Technician II- Support Services

FT / PT Status – Full-Time Salary – $20.49 - $ Hourly Wage Remote Work / In-Office – In-Office / On-Site Recruiter – Laura Alexander | LAlexander |  
Final date to receive applications – 8/19/2026*

The main purpose of the Support Services section is to provide advanced level customer service support. Duties may include receipting firearms applications, taking fingerprints, opening, sorting, and delivering mail throughout the division, assisting both
walk-in and telephone customers with requests, processing criminal history applications, and researching information in UCJIS (Utah Criminal Justice Information System) and criminal history databases, as well as other duties that may be assigned.

• BCI Receptionist – answers main phone line.
• Responsible for mail room duties such as opening and distributing all mail in a timely manner, receipting incoming payments and applications.
• Assist the telephone customers.

• Clear verbal tone for greeting phone customers when answering phones.
• Able to communicate information and ideas clearly and concisely.
• A warm, polite, and helpful attitude as the primary phone contact of the bureau.
• Remaining calm and polite when handling difficult customers.
• Must be able to review documents for accuracy and completeness.
• Will be able to maintain confidentiality.
• Will be able to follow written and/or oral instructions.
• Precise sorting and tracking of incoming and outgoing letters and packages.
• Absolute privacy when handling confidential mail.
• Maintaining a clean, orderly mailroom.
• Punctual and consistent handling of time-sensitive correspondence.
• Ability to lift bins, handle heavy boxes, and stand for semi-long periods of time.
• Quick thinking to resolve lost mail or misdirected mail.

• Must pass a comprehensive level II Criminal History background check.
• Successful completion of the probationary and training period.

4315 S 2700 W
Taylorsville, Utah, 84129
United States

You must successfully pass a criminal history check.

No

B - Competitive Career Service

In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah . Other benefits may include:

• Job Stability:
  Enjoy the security and reliability of employment within a well-established organization.
• Career Growth:
  Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work:
  Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment:
  Be part of a team that values cooperation, strong work ethics, and mutual support.

The Utah Department of Public Safety (DPS) is comprised of 13 divisions and bureaus that include the Utah Highway Patrol, the Division of Emergency Management (DEM), Emergency Medical Services (EMS), Driver License division (DLD), Statewide Information and Analysis Center (SIAC), State Bureau of Investigation (SBI), State Fire Marshal, Highway Safety Office, Communications, State Crime Lab, Bureau of Criminal Identification (BCI) and Peace Officers Standards and Training (POST).

The DPS dive team, aero bureau, CERT team and Public Protection Unit (PPU) also fall under the Department of Public Safety. DPS is made up of more than 1,500 state employees who are stationed across Utah. The Department of Public Safety offers a unique and rewarding employment opportunity. More information about our agency can be found on (Use the "Apply for this Job" box below)..

The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact .