Lead Receptionist

At McCarthy Holthus, LLP, and our affiliate companies, we have years of expertise in representing financial institutions across a wide range of banking law matters, and we’re looking for passionate, driven candidates to join our dynamic team! With offices in Arizona, Arkansas, California, Colorado, Nebraska, Nevada, New Mexico, Oregon, Texas, and Washington, we offer opportunities across multiple locations.

Our workplace is more than just a job – it’s a supportive, collaborative environment where your contributions truly matter. You’ll be part of a team that values hard work, creativity, and dedication, while enjoying a strong sense of community. We offer performance-based bonuses, competitive compensation, and a range of incentives that reward your success. Plus, with generous benefits, enhanced employer contributions, and paid time off, we prioritize your well-being and work-life balance.

Summary: The Lead Receptionist trains and supports the receptionist team and performs receptionist duties

Key Responsibilities:

• Oversee front desk operations and maintain a professional, welcoming environment.
• Train and support the receptionist team.
• Answer inbound calls and direct calls to the appropriate area.
• Greet and direct visitors.
• Manage/assign email directed to receptionist facing email boxes.
• Manage/forward voicemail to the appropriate area.
• Track inbound overnight mail packages.
• Track or manage tracking for time-sensitive documents and checks.
• May perform other duties as assigned to support department goals.
• May occasionally work extended hours based on operational needs.

Experience and Skills:

• Experience supervising, training staff or demonstrated leadership ability.
• Exceptional verbal and written communication skills to interact with clients, guest and staff.
• Multitasking:
  Able to handle high-volume phone lines, front desk traffic, and administrative tasks simultaneously.
• Excellent time management and the ability to maintain organized records.
• Problem-Solving:
  Strong decision-making skills to resolve guest or caller issues.

Qualifications:

• High school diploma or equivalent required.
• Previous experience in the mortgage or legal industry preferred.
• 2-4 years in a receptionist, administrative or customer service role.
• Previous phone experience, preferably call center or queue experience.
• Previous experience as a lead or supervisor in a similar, fast-paced environment is desired.
• Strong knowledge of Microsoft Office Suite (Word, Excel, Outlook) and standard office equipment (printers, copiers).

Work Schedule:

This is a 100% office position requiring your physical presence Monday through Friday, with business hours from 8:00 AM to 5:00 PM.

Salary Range:

The salary for this position typically ranges from $22-$25/hr, depending on qualifications, experience, and other factors. Please note that the final offer may differ based on the candidate's specific qualifications, skills, and experience, as well as internal equity and business needs.

McCarthy Holthus, LLP, and affiliated companies promote work/life balance with a robust wellness program, PTO, remote work, and flexible schedules (when available). Full-time employees become eligible for benefits following a 30-day waiting period, with benefit offerings that include medical, dental, vision, life, AD&D, EAP, STD, and LTD. Additionally the firm provides parental leave for both primary and non-primary caregivers as well.

Also available are voluntary income protection benefits such as supplemental life, accident, critical illness, and short and long-term care insurances, as well as a 401(k)-retirement plan with a company match. Part-time employees may have access to some of these benefits, which may be on a pro-rated basis.

Security Requirement:

While performing the duties of this job, the employee is required to ensure the security and confidentiality of all sensitive information, including but not limited to threats or hazards to the security or integrity of sensitive information that could result in any harm or inconvenience to any customer, employee or company.

A corporate office environment with a professional setting, characterized by a quiet to moderate noise level. Employees…