Client Scheduling Specialist

Job Description

Posted Sunday, August 16, 2026 at 4:00 AM

At Veritext, we focus on the details – so legal teams can focus on the case.

Providing our clients with exceptional service is the foundation of our business. The
Client Scheduling Specialist (Canada) m anages all aspects of deposition scheduling, creating a positive experience for clients and subcontractors prior to proceeding taking place. The Specialist w orks collaboratively with Veritext colleagues, exhibiting Veritext Values; e nsures that all client (internal and external) communications are handled in a professional, timely and courteous manner; c ommunicates necessary information timely , accurately and effectively;

report incidents to management; w elcomes new projects and ideas; continuously work to enhance job knowledge while bringing value to role.

* This role will be filled at either the representative, associate or specialist level (depending on experience)

• Schedule proceedings in Vision by way of incoming phone call, email through Front, or Vision Workflow with autogenerated scheduling via Snap Scheduling or My Veritext
• Ensure complete, accurate and consistent information
• Follow Standard Data Entry Rules
• Understand Location of all parties and how all parties will connect to deposition, whether in person, remote or a combination of the two
• Be an active participant in the phone queues and/or Front mailboxes based upon Operational Excellence Role
• Meet higher Operational Excellence standards than Calendar Representative and Calendar Associate team members for Notice Entry, Phone Calls answered and Front Email conversations
• Identify Case connections to assignments and review Profile and Case Standing orders when scheduling
• Enter all orders for services into orders section, including but not limited to:
• Court Reporter and/or Videographer
• Remote or in-person locations and the appropriate services that go with each
• Exhibit management requirements
• Confirm assignments for the next business day
• Proactively track assignment deadlines and follow up with reporters and vendors to ensure timely delivery to clients
• Notify reporters of dailies, expedites, etc.
• Communicate professionally with clients, subcontractors and staff to ensure proper execution of all aspects of upcoming jobs are met.
• Master new procedures and training guidelines; offer assistance and mentorship to other Calendar team members by communicating via chat, holding weekly check-ins and in person assistance
• Exhibit an expert level knowledge and familiarity with client and reporter questions, and be able to independently solve more complex scheduling questions than Client Scheduling Representative and Associate
• Performance metrics are at a higher level than Client Scheduling Representative and Associate
• Provide training and support to new staff members on calendar specific tasks

• 3+ years of related experience
• Proficiency in relevant software and applications
• Must possess excellent written and verbal communication skills
• Customer service oriented with strong interpersonal skills
• Dedicated professional with the ability to respond to requests promptly and accurately
• Must be detail oriented, organized and be able to multi-task
• Proactive and motivated with strong problem solving and follow up skills
• Must be able to work both independently and with a team

• Competitive compensation and extended health coverage that includes medical, dental and vision benefits
• Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high-quality support from board-certified psychiatrists and licensed psychologists/ therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)
• Matched RRSP to help you save for your future
• Earned wage access: get a portion of the wages you earned prior to payday
• Hybrid or remote work structure for most roles (based on business needs)
• Healthy work-life balance: paid time off, Paid Parental Leave, tuition reimbursement and more
• Employee equity and referral…