Client Scheduling - Client Scheduling Associate

Client Scheduling - Client Scheduling Associate

Livingston, NJ, USA

Posted Sunday, August 16, 2026 at 7:00 AM

At Veritext, we focus on the details – so legal teams can focus on the case.

About the role:

Providing our clients with exceptional service is the foundation of our business. The Client Scheduling Associate (Corporate Services) m anages all aspects of deposition scheduling, creating a positive experience for clients and subcontractors prior to proceeding taking place. The Associate w orks collaboratively with Veritext colleagues, exhibiting Veritext Values; e nsures that all client (internal and external) communications are handled in a professional, timely and courteous manner;

c ommunicates necessary information timely , accurately and effectively; report incidents to management; w elcomes new projects and ideas; continuously work to enhance job knowledge while bringing value to role.

* This role will be filled at either the representative or associate level (depending on experience)

What you'll get to do:

• Schedule proceedings in Vision by way of incoming phone call, email through Front, or Vision Workflow with autogenerated scheduling via Snap Scheduling or My Veritext
• Ensure complete, accurate and consistent information
• Follow Standard Data Entry Rules
• Understand location of all parties and how all parties will connect to deposition, whether in person, remote or a combination of the two
• Be an active participant in the phone queues and/or Front mailboxes based upon Operational Excellence Role
• Meet higher Operational Excellence standards than Client Scheduling Representatives for Notice Entry, Phone Calls answered and Front Email conversations
• Identify Case connections to assignments and review Profile and Case Standing orders when scheduling
• Enter all orders for services into orders section, including but not limited to:
• Court Reporter and/or Videographer
• Remote or in-person locations and the appropriate services that go with each
• Exhibit management requirements
• Confirm assignments for the next business day
• Communicate professionally with clients, subcontractors and staff to ensure proper execution of all aspects of upcoming jobs are met
• Master new procedures and training guidelines; offer assistance and mentorship to Client Scheduling Representatives by communicating via chat
• Exhibit a deeper knowledge and familiarity with client and reporter questions, and be able to independently solve more complex scheduling questions than Client Scheduling Representatives

The kind of teammate we’re looking for:

• 2+ years of related experience
• Proficiency in MS Office required
• Proficiency in relevant software and applications
• Must possess excellent written and verbal communication skills
• Customer service oriented with strong interpersonal skills
• Dedicated professional with the ability to respond to requests promptly and accurately
• Must be detail oriented, organized and be able to multi-task
• Proactive and motivated with strong problem solving and follow up skills
  
  Must be able to work both independently and with a team

What’s in it for you:

• Competitive compensation and total rewards package including comprehensive medical, dental and vision insurance as well as company-paid life insurance, short-term and long-term disability insurance
• Earned wage access: get a portion of the wages you earned prior to payday
• Matched 401(k) to help you save for your future
• Hybrid or remote work structure for most roles (based on business needs)
• Healthy work-life balance: paid time off, Paid Parental Leave, tuition reimbursement and more
• Employee equity and referral programs: when we succeed, you succeed!
• Extensive mental health and wellness benefits – to help you feel your best and thrive personally and professionally
• Veritext Cares: our commitment to making a difference beyond the workplace, supporting local causes and paying it forward to the communities we live and work in
• Learning and development opportunities including ongoing training, mentorship, and access to resources that support your personal and professional growth
• Engaging, collaborative, inclusive culture that values curiosity, initiative, and creativity with unique…