Cintana Transfer Specialist

Administrative Operations Specialist 3

Supports and instructs those served by the department with complex queries, applies specialized knowledge of multiple standards, policies and procedures, and maintains accurate and detailed records.

Position Salary Range: $65,000 to $75,000

Under the guidance of the Head of Cintana International Transfer Student Experience, the Cintana Transfer Specialist serves as the primary operational and student success liaison supporting transfer pathways between Arizona State University (ASU) and ASU-Cintana Institution (ACI) partner universities. This position, which sits in The Office of Global Academic Initiatives, is responsible for managing the day-to-day processes that facilitate student mobility, enrollment progression, and academic success across the Global Link Pathway programs.

Working closely with ASU advisors, admissions and articulation personnel, academic units, and Global Academic Initiatives leadership, the Cintana Transfer Specialist ensures a smooth student experience from pipeline through transfer, enrollment, retention, and degree completion. The position provides critical oversight of student data, advising coordination, enrollment tracking, and pathway implementation while serving as a key resource for ASU units, Cintana Education, and ACI partners.

Essential Duties:

• Student Success and Pathway Management
• Admissions and Enrollment Management
• Data Management and Continuous Improvement

Desired

Qualifications:

Experience supporting transfer students, articulation agreements, pathway programs, dual-degree programs, or international student mobility initiatives. Experience in higher education advising, admissions, enrollment management, transfer services, especially for international students. Experience managing complex projects involving multiple stakeholders, departments, or external partners. Experience collecting, analyzing, and reporting student enrollment, retention, persistence, graduation, or other student success metrics. Experience developing and delivering training sessions, workshops, webinars, or resource materials for advisors, staff, or external partners.

Experience creating and maintaining process documentation, operational procedures, or workflow guides. Experience using student information systems, CRM platforms, and reporting tools, preferably People Soft, Salesforce, Airtable, and/or Hubspot. Experience analyzing data and preparing reports, dashboards, or presentations to inform decision-making and program evaluation. Experience managing multiple projects, deadlines, and competing priorities with a high level of accuracy and attention to detail.

Ability to build effective relationships across diverse institutional contexts. Demonstrated commitment to student success and customer service excellence. Strong written and verbal communication skills.

Working Environment:

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse
• Frequently required to stand for varying lengths of time and walk moderate distances to perform work
• Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts
• This position is primarily in-person and requires regular work from the office. Limited remote work, generally up to one day per week, may be available when business needs and scheduled responsibilities allow.

The office of Global Academic Initiatives builds global capacity and global agility for the university  are a central coordinating unit for strategic university partnerships, focused on increasing access to quality education globally.

Driving is not required for this position.

Campus:
Tempe

No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

To be considered, your application must include all of the following attachments:

• Cover letter
• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.