Mail Services Specialist Job Mount Pleasant South Carolina USA,Administrative/Clerical

Position: Mail Services Specialist I

Description

Position Overview:

Primary responsibilities will assist with the daily duties of the mailroom. This will include things such as, but not limited to; receiving and delivering the mail to and from the various sources, conduct the processing of opening, sorting, scanning and indexing of incoming correspondence, such as; insurance policies, applications, cancellations, reinstatments, endorsements, claims, payments and other daily company and/or insured correspondence;

by creating new insurance files or matching of existing insurance files within J&J’s imaging system with the intent of assisting getting the correspondence into the correct daily workflow to be handled by the responsible department personnel.

Job Responsibilities:

Pick up & deliver mail to and from Post office
Review, sort & distribute company mail within the office and/or prepare for delivery to any remote offices
Sort, clean & scan new mail correspondence into J&J’s imaging system
Data entry required during indexing of new mail correspondence into new and/or existing insurance files
Package & apply required postage according USPS guidelines to outgoing mail
Maintain and update agent, remote office and/or employee addresses for mail delivery or forwarding
Fill supply order requests for agents
Maintain and update postal rates when applicable and ensure DM1000 always has postage available
Maintain and keep mailroom equipment functioning properly, such as but not limited to; scanner maintenance, record scan batch information, release daily print queues
Run Daily/Monthly postage reports when requested
Maintain and oversee mailroom supplies and place orders when needed
Contributes to team effort and/or other by accomplishing various tasks as they are assigned
Effective communication with owners, department managers, staff and teammates

Education and

Work Experience:

High School Diploma or equivalent
Minimum of six months to three years corporate mailroom operations, clerical and/or customer service experience preferred but not required

Knowledge Skills & Abilities:

Ability to type 30-50 WPM
Customer service skills
Ability to communicate with very clear verbal and/or written communication skills
Ability to type accurately, organize and present information in a neat and effective manner
Ability to manage multiple tasks, while keeping focused on the details
Knowledge and experience with Microsoft Office Suite (word, excel, PowerPoint, outlook)
Ability to grasp new tasks/software/equipment quickly, efficiently and accurately
Positive and welcoming attitude
Willingness to learn and ability to take initiative by self-motivation
Team player with a proactive approach to problem solving

Typical Physical Demands:

Requires the ability to sit, stand and/or reach over your head for long periods of time
May require heavy lifting of up to 30 pounds
Requires normal range of vision and hearing with or without accommodations
Operate passenger vehicle and have a valid driver’s license

Career Path from Level I to III:

Determined by; confidence level and comprehension within Knowledge

Skills and Abilities

and Job Responsibilities, self-motivation, completed education requirements, contributions to the team and/or tenure within the role.

Level IV:

Covers for department manager when on PTO or away from the office.
Mentor to all new hires in the Mail Services department.
Assigns work to others.
Has authority to make decisions in department manager’s absence.
Troubleshoots problems in department, makes corrections or changes.

#J-18808-Ljbffr