Administrative Assistant

The Administrative Assistant is responsible for performing a wide range of administrative activities to support the organization's efficient operation and ensure that quality standards, safety guidelines, and stakeholder expectations are met.

To perform this job successfully, an individual will possess the skills, aptitudes, and abilities to perform each function proficiently. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions.

• Maintain Serengeti Care Partner's Mission, Vision, and Values by establishing and maintaining trusting partnerships with stakeholders, providing enhanced support services, and embracing the organization's guiding principles.

• Answer and manage a multiline phone system, transfer calls, and take messages.
• Greet visitors and guests professionally, ensuring a warm welcome.
• Maintain a clean and organized front office environment and hospitality station.

• Assist with account setups and ensure the timely organization of company files, documentation, and database updates.

• Coordinate travel logistics, including transportation, lodging, and itineraries, for company personnel as needed.

• Support event planning and logistics, including venue selection, vendor management, guest communications, travel arrangements, and managing supplies.
• Handle expenses and reporting associated with event coordination tasks.

• Address inquiries from employees, clients, and vendors; assess needs and provide or direct inquiries to appropriate resources.

• Assist in the organization and implementation of employee appreciation events and programs.

• SharePoint Management:
  Help maintain and update the company’s SharePoint platform.
• Setup of New Company
  
  Location:
  
  Coordinate and organize the checklist for new locations in collaboration with company stakeholders and vendors.
• Company Directory:
  Keep employee contact information and company directory updated.
• Company Calendar Management:
  Track and update company licenses, expiration dates, and key timelines.
• Leadership Assistance:
  Provide comprehensive support to senior leaders, including document preparation, meeting notes, correspondence, and routine administrative tasks.
• Correspondence:
  Efficiently manage and distribute communications, ensuring accuracy and confidentiality.
• Filing Systems:
  Organize and maintain electronic and paper filing systems for easy retrieval and secure access.
• Mail and Correspondence:
  Open, sort, and distribute incoming mail to appropriate departments.
• Equipment Management:
  Ensure all office equipment is in working order, performing maintenance and troubleshooting as necessary.
• Supply Order Management:
  Manage inventory of the home office and all company locations to ensure optimal stock levels.

• Provide backup assistance as needed across various departments to fulfill organizational needs.

• Project Coordination:
  Assist with special company projects.
• Perform additional tasks assigned to support the company’s operations.
• Customer Service Focus: Knowledge of administrative support principles with a collaborative and customer service mindset to interact with internal and external clients and vendors frequently. Actively listen to client needs, respond promptly and courteously, and strive to exceed expectations while demonstrating empathy, patience, and problem-solving abilities. Aim to provide personalized solutions and foster long‑term client satisfaction.
• Professionalism: Always demonstrate a professional demeanor, including reliability, integrity, and confidentiality, when managing sensitive information or interactions with executive leaders.
• Active Listening: Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and avoid interrupting at inappropriate times.
• Effective Communications: Communicate professionally with stakeholders from various cultural and…