Registrar Coordinator

Employee Classification: Registrar Coordinator

Campus: University of North Texas

Division: UNT-Enrollment Management

Sub Division-Department: UNT-Registrar

Job Location: Denton

Salary: $39,600

FTE: 1.000000

Retirement Eligibility: TRS Eligible

The Registrar's Office provides support services to students, faculty, staff and other constituents in the areas of academic advising support programs, course scheduling, enrollment, degree verification, transfer articulation, test credit, athletic certification and maintenance of student academic records, as well as handles state and federal reporting.

We recognize our responsibility to foster an open, welcoming environment where students, faculty, and staff of all backgrounds can collaboratively learn, work, and serve. The university has a generous benefits, leave and perks package that includes flexible hours and remote work arrangements, tuition scholarships for employee and immediate family, and recreational resources and activities.

This position supports certifications and reporting and is responsible for facilitating processes efficiently for the maintenance and coordination of student records and serves as the first level of escalation for problem resolution. Work is performed within various student platforms and information systems, ensuring the accuracy and integrity of academic data. This role requires direct interaction with students, former students, faculty, and staff, processing data-driven requests, and ensuring compliance with a range of institutional, state, and federal regulations.

This position requires a detail driven critical thinker who thrives in a fast-paced environment, is technically proficient in varied software platforms and understands interdependencies. This position provides crucial front-line interactions and training for students, faculty and staff through targeted communications and documentation related to student record maintenance, processes, and procedures. Registrar Coordinators supervise a team of student workers and assist with the coordination of daily operations.

Associate's degree and two years of office administration experience; or any equivalent combination of education, training and experience.

Proficiency in MS Office and other related technologies or ability to quickly assimilate. Skill in telephone etiquette and courteous communication with public, verbally and in writing, evaluating facts to trouble shoot issues. Strong customer service skills. Skill in the operation of a variety of office machines including, personal computers, telephones and copiers, filing and recordkeeping, English composition, grammar, spelling and punctuation and basic math.

Knowledge of standard office policies and procedures ability to quickly assimilate.

Previous experience working in a higher education setting. Familiarity with FERPA laws governing the privacy of student records. Customer service background. Ability to quickly grasp detailed rules and regulations and apply them accurately to students situations. Supplemental pay for fluent Spanish-speaking staff.

• Manages a team of student workers including: hiring, training, evaluating, planning, timekeeping, scheduling and assigning work activities.
• Effectively communicates a broad range of policy and procedural information to students, former students, faculty and staff. Interprets policy and aids stakeholders in resolution of problems including escalations and troubleshooting for their area of specialization.
• Provides feedback on business processes for continuous improvement to support excellent student service and overall institutional and student…