Community Provider Services Technician

NECESSARY MATERIALS FOR APPLICATION:
-Letter of Introduction
-Resume (Full Work History)
-Letters of Recommendation
- Two (2) current, professional letters (one must be from a current or former direct supervisor and all dated within the last 3 years). Each letter must include a date. Applications submitted with letters that are undated or dated more than three (3) years ago will be considered incomplete, will not be accepted, and will not be considered for this recruitment.

Please note:
All required documents must be submitted at the time of application. Incomplete applications will not be accepted or reviewed.

FLSA Status: Non-Exempt

School Classification
:
Classified

Pay

Schedule:

Range 2 ($25.99-$30.12)

Work Schedule: 12 months

Location: Onsite and Remote Office

Position Summary: Supports community provider services in the approval and compliance process, as well as other duties as assigned by the Business Services Manager to facilitate the operations of the school.

• Answers phone calls and provides a high level of customer service
• Welcomes office visitors and directs them as needed, providing high level of customer service
• Supports and facilitates office and school events
• Develops, streamlines, and improves systems and procedures within the department and across other departments within the school as needed

• Supports the mission and vision of the school in all job functions by supporting, students, parents, and staff

• Assists with the completion of invoice match and upload process on purchase orders
• Assists the department in working with community providers to resolve any invoicing or billing issues
• Assists with tracking down old invoices for orders that we have not been billed for yet
• Responds to purchase order inquiries

• Answers community providers’ questions and calls regarding payment positively and supportively
• Assists community providers with electronic invoicing procedures
• Assists the department with coordinating and tracking group community provider discounts
• Receives community provider requests and completes process for approvals; communicates with community providers, tracks process on spreadsheet, input in database
• Inputs approved community providers into purchasing system, making sure that community providers’ descriptions are accurate and complete
• Ensures community providers are thoroughly vetted and have current insurance information, business license, W-9 form, livescan, and signed provider packet
• Assists with the onboarding of new community providers
• Participates in periodic revisions to the New Community Provider packet
• Assists in the development, collection, and maintenance of operational metrics
• Prioritizes daily tasks in order to meet operational metric goals
• Responds and/or disseminates email messages to the shared community provider services email or ticketing system
• Increases the use of ACH (Automated Clearing House) payments for community providers
• Alerts Business Services Manager of any issues or discrepancies in community provider inquiries
• Supports the collection and maintenance of fingerprinting processes for the school.
• Travels as necessary to support the department.

• Processes purchase orders, as needed
• Assists with creating reports from data in the student system and purchasing system
• Ensures all data is stored in the proper spreadsheet and/or documents
• Ensures all community provider remittance information is accurate and reflected in Sage Oak’s Online Purchasing System (OPS)

• Responds to all school related written correspondence, phone calls, voicemails, and emails within 24 business hours
• Refers all formal disciplinary actions involving students and staff to school management ensuring compliance with the school’s Uniform Complaint Policy and the school’s Uniform Technology Policy; addressing and resolving complaints from students, parents, and staff in a timely manner; and complying with the provisions of California Penal Code Section 11166 (Child Abuse and Neglect Reporting…