Student Services Coordinator

Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus.

Remote work arrangements are limited in accordance with University policy.

Pay Range

Pay Range $20.10/Hour

Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate's education, training, work experience and key competencies; the university's strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.

Staff Level S3

FLSA Status

FLSA Status Non-exempt

Hours

Standard University business hours
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type

Job Type Full-time

Unionized Position Code UA

Job Description

The Student Services Coordinator is responsible to work as a team member in a variety of daily registrar student and academic services including in-person, phone, email, and data entry for students, faculty, and staff. May assist in creating/revising associated process documentation and other student and academic tasks, including registration and class scheduling, shifting responsibilities depending upon the needs of the office.
This position is part of a bargaining unit and is represented by the union SEIU , Local 200

United

Education and Experience

High school diploma, Associate degree and/or 3-5 years of office experience in a similar position, preferably in an academic setting.

Skills and Knowledge

• Demonstrated commitment in providing high quality services and ability to work in a collaborative team, results-oriented, customer-friendly environment.
• Good communication (verbal/written and listening skills.
• Expert knowledge of University policies, academic rules, academic processes and FERPA guidelines.
• Experience with student information and document imaging systems.
• Possess strong decision making, analytical abilities and detail orientation.
• Operate printers, microfiche/film reader printer, validator, copier, scanner and fax machines.

• Data entry: Process incoming forms, prepare processed paperwork for document imaging. May assist in creating/revising associated process documentation and other student and academic tasks, including registration and class scheduling, shifting responsibilities depending upon needs of the office. Transcripts work with third party vendor for transcript processing, investigating former student records and resolving any issues that may arise with student transcript requests;
  
  validation prior to processing, monitor and respond to registrar regrading transcript questions/concerns
• Customer Service: Communicate clearly and professionally (in-person, by phone or email), have a pleasant, patient, and friendly attitude, assist student, faculty and staff in resolving their inquiries in a timely manner. Phone and email
  ¿ troubleshoot and respond to inquiries. Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's (students, faculty and staff) experience
• Front Desk: Provide in-person assistance to students, including processing of form, letters

Physical Requirements

Not Applicable

Tools/Equipment

Not Applicable

About Syracuse University

Syracuse University is a private, international research university with distinctive academics,…