Meetings & Events Manager, Registration

Overview

Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today’s biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us.

The American Heart Association has an excellent opportunity for an Meetings & Events Manager, Registration
in our National Center office located in Dallas, TX. (Home-based work is available)

The Registration Manager is responsible for planning, executing, and overseeing all registration activities for multiple American Heart Association specialty conferences. This role ensures a seamless and accurate registration experience for attendees, speakers, exhibitors, and stakeholders while maintaining data integrity, financial accuracy, and compliance with American Heart Association policies. The Registration Manager partners closely with internal teams, vendors, and finance to support successful, mission-driven meetings.

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

#TheAHALife is more than a company culture; it is our way of life. It embodies our commitment to work-life harmonization and is guided by our core values where our employees can thrive both personally and professionally. Discover why you will Be Seen. Be Heard. Be Valued at the American Heart Association by following us onLinked

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• Working closely with the National Sr. Meetings & Events Lead, Registration, manage end-to-end registration operations for the International Stroke Conference and 2 specialty conferences, including pre-event setup, onsite execution, and post-event reconciliation.
• Working with the registration vendor and several internal clients, this position provides all set-up information, including registration fees, ticket fees, all show items, etc., so that Maritz can configure the registration site. This position will review, preview, test, and maintain online registration, ensuring accuracy of registration categories, pricing, policies, and data fields.
• Oversee registration vendor customer service for assigned conferences and manage all escalations. Work with the Association's Customer Call Center to ensure they have all the information needed to respond to customer inquiries.
• Collaborate with conference planning, marketing, and communications teams to support registration timelines, promotions, and attendee communications.
• Coordinate with registration vendor to process payments, refunds, discounts, and revenue reconciliation in accordance with the Association's financial policies.
• Develop and deliver registration reports and analytics, including attendance trends, demographics, and post-event metrics.
• Plan and manage onsite registration operations, including staffing plans, training, workflows, badge production, and attendee materials.
• Identify opportunities to improve efficiency, scalability, and the overall registration experience across specialty conferences. Support continuous improvement by documenting processes, best practices, and lessons learned.

• Bachelor’s degree or equivalent experience in event management, hospitality, business administration, or a related field.
• Minimum of 3 years of experience managing conference or event registration, preferably in a nonprofit, association, or scientific meetings environment.
• Experience managing…