Virtual Assistant

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a highly organized, proactive, and detail-oriented Virtual Assistant to join our remote team. In this role, you will provide critical administrative support to the Executive Assistant, helping to ensure the smooth and efficient operation of daily business activities.

The successful candidate will be responsible for managing and prioritizing tasks, coordinating administrative projects, maintaining accurate records, and completing assignments with a high level of efficiency and professionalism. This position requires excellent time management skills, strong attention to detail, and the ability to work independently while meeting deadlines.

The ideal candidate will possess exceptional written and verbal English communication skills, a strong work ethic, and proven administrative experience. You should be comfortable handling multiple responsibilities simultaneously and be capable of delivering high-quality work with minimal supervision in a fast-paced remote environment.

Key Responsibilities:

• Perform a variety of administrative duties
• Accurately and efficiently capture and input various forms of information into the company database
• Keep all filing systems up to date
• Provide support in a team-based environment
• Communicate effectively with stakeholders
• Respond to emails and phone calls
• Schedule meetings
• Book travel and accommodations
• Manage a contact list
• Prepare customer spreadsheets and keep online records
• Create presentations as assigned
• Meet team productivity and accuracy standards
• Ensure confidentiality while handling sensitive information
• Follow policies, procedures, and assigned workflows set by department leadership
• Perform other administrative tasks and duties as needed

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

• Proven experience as a Virtual Assistant or Office Admin Assistant (within a BPO preferred)
• Knowledge of office management systems and procedures
• Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
• Excellent time management skills and the ability to prioritize work.
• Attention to detail and problem-solving skills.
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to multi-task
• Have a wired, high-speed internet connection (Download speed of 20
  
  Mbps+)
• Ability to type swiftly and accurately (20+ words a minute)

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks;

reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

All MCI Locations. Must be authorized to work in the country where the job is based. Subject to the program and location of the position.

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and…