Protective Services Specialist

What you will be doing

In this role, working in the Central Intake Unit, you will take the lead in receiving, assessing, and processing reports involving vulnerable adults. You will review allegations of abuse, neglect, or exploitation and determine how they should be prioritized based on urgency and severity. You will document and route reports through the Harmony system while also handling those received by phone, fax, email, or walk-ins.

You will ensure every report is processed within required timelines and in alignment with established policies and procedures. To succeed in this position, you will rely on strong attention to detail, sound judgment, and clear communication as you manage sensitive information with accuracy and care.

Our mission at Senior & Disabilities Services is to promote health, well-being, and safety for individuals with disabilities, seniors, and vulnerable adults by facilitating access to quality services and supports that foster independence, personal choice, and dignity. Adult Protective Services staff contribute to the division's mission by working with individuals, providing a variety of available services, helping them make informed decisions about those services, and supporting their ability to care for themselves.

Join a dedicated and supportive team of professionals committed to protecting the health, safety and well-being of vulnerable Alaskans. You will have the opportunity to make a meaningful difference in your community while developing your skills and building a rewarding career in public service. We provide a supportive environment that appreciates and values the contribution of each employee.

Employees also enjoy excellent benefits, including meaningful work, generous leave accrual, and 12 paid holidays annually. We would love to have you join us.

The office is located in Northeast Anchorage (1835 Bragaw Street). It is near Costco, East High School. Parking is readily available at the office.

After successfully completing the training period, this position may offer a hybrid telework schedule on a rotating 5-week cycle, consisting of two weeks in the office and three weeks working from a home office.

The ideal candidate will possess some or all of the following position-specific competencies in addition to the minimum qualifications listed below:

Consistently displays the collection of competencies and skill expected of a professional. Professionalism is defined by its key behaviors including being accountable for actions and assigned projects; practicing efficient work habits to effectively manage time and workload; clearly communicating and expressing thoughts and ideas in writing and in person; possessing the ability to understand how non-verbal communication impacts the workplace; working effectively as part of a team to achieve productive outcomes;

and consistently demonstrating, emotional intelligence, integrity, and ethical behavior.

Uses a logical, systematic, and sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.

Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy.

Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others;…