Back Office Cashiering Clerk - Vehicle Services

Mission

The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect.

The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video.

To process the daily work incoming for the Back Office Cashiering Unit (BOC). This position is responsible for transaction processing, cash drawer operation, and document imaging for the Vehicle Services Unit.

This position is primarily an on-site position. The employee may be required, on occasion, to work from home for brief periods of time. In such instances, the staff member will be responsible for providing and maintaining a home office or other suitable remote work location as well as internet and a secure Wi-Fi connection. All performance expectations, productivity, and policy adherence requirements apply to remote work from home in exactly the same manner as they are to employees who are currently on-site.

• Acceptance or rejection of applications and associated fees
• Analysis of documents to ensure completeness
• Validating requests to process
• Accept and record payments
• Mail record search requests and secured inventory
• Processing payments for duplicate title applicants, motor vehicle records searches, horseless carriage, and low powered scooter
• Reconciling cash drawer and cash receipt reports of physical monies collected

DMV video:

This posting is only open to residents of the State of Colorado at the time of submitting your application.

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– ADMINISTRATIVE ASSISTANT II

Two (2) years of relevant experience in General Clerical and/or Cashiering.

• Experience providing exceptional customer service in the call center and/or online; interfacing with a variety of people from many levels within the organization and community.
• Data entry including: entering information into a program or database (appointments, contact information, customer records)
• Regular, daily work responsibilities utilizing equipment and software used in offices (E-Mail, Microsoft Office programs (Word, Excel, PowerPoint), Google Apps, etc.)
• Regular, daily work responsibilities utilizing computer systems, scanners, printers, copiers, fax machines and other technologies
• Typing professional emails, letters, reports, briefings, forms, memoranda, etc.
• Reviewing and comparing data for accuracy and completeness. Gathering specified information and compiling routine reports

A combination of related education in Business Administration, Accounting, Public Administration, Management, Information Technology, or similar fields and/or relevant experience in General Clerical and/or Cashiering equal to two (2) years.

NOTE:

If submitting a transcript, certification or other relevant materials, candidates may redact information that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.

• One plus years working in a complex, high volume regulatory workplace
• Career progression in a general clerical and/or customer service position
• Strong analytical skills
• Organized time management skills
• Accuracy and attention to detail
• Experience working on a team
• Ability to adapt to a changing work environment
• Experience working in a fast paced, high stress environment
• Experience or familiarity working in Google Suite
• Ability to research complex issues utilizing statute or job aides
• Previous audit experience

Competencies required for all DOR positions include good communications skills, interpersonal and people management skills, the ability to multitask, the ability to…