Executive Assistant

San Antonio Home Office I

CVA,VA-Crossways I & II

Full time

R0120390

** Why USAA?*
* At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

** The Opportunity*
* As a dedicated  
** Executive Assistant** , you will perform administrative support for multiple members of the Executive Management Group (EMG), depending on Executive level and team structure.  Ensures day-to-day activities are coordinated and EMG members are prepared for responsibilities.

We offer a flexible work environment that requires an individual to be  
** in the office 4 days per week.
** This position is an in office role and will be based in the following locations:
San Antonio, TX Home Office or Chesapeake, VA office.

** What you'll do:*
* + Delivers administrative support to assigned EMG through management of schedule/calendar, emails, call routing and ensuring appropriate record retention.  Coordinates activities and ensures timely information flow for EMG assigned.

+ Collaborates with EMG to understand, prioritize and organize daily activities/responsibilities to meet deadlines and deliver on EMG goals/objectives.  Identifies topics that translate into prioritizing meeting planners, emails, people, and data.  Delivers effective challenge to preserve EMG's time.

+ May prepare/update presentations.  Ensures accuracy and compliance with USAA presentation standards.  Additionally, drafts internal communications and other materials on behalf of the leader to share with a variety of audiences including department leaders, employees, key stakeholders, or business partners.

+ As requested by assigned EMG, prepares correspondence on behalf of EMG.  Ensures information to and from EMG members are treated with appropriate level of confidentiality.

+ Responsible for maintaining awareness on applicable intranet pages, messaging channels, leader communications, and other information platforms.  Proactively disseminates reminders to leaders and employees for upcoming deadlines, such as check-in completion, LMS training deadlines, or other urgent work deliverables.

+ Monitors EMG calendars to coordinate meetings and ensure leader/team is aligned with all aspects of meeting.

+ Creates agenda, takes meeting minutes, documents follow up action items, manages attendees, delegates, and ensures all meetings have a clear purpose/agenda.  In addition, coordinates schedules, meeting planners, dates and secures the content to be presented.

+ Understands the importance of team culture for the EMG's organization.  Prioritizes employee 1:1's, staff meetings, skip levels, and other connection points. Creates positive experiences for employees through coordination.

+ Partners with hiring manager to improve employee experience by proactively planning and onboarding new EMG or other team members.  Collaborates to formulate an effective transition plan that minimize/eliminate a negative impact for the incoming EA/EMG relationship.  Additionally, update/submit organizational charts prior to the 1st of the month and update distribution lists within one business day of employee hire/exit.

+ Ensures new hires are provided access to resources and knowledge of department-wide operations/processes. May coordinate desk/seating logistics for employees and provide oversight for on-site events.

+ Manages travel and expense reporting timely and effectively.  Additionally, manages team budget and confirms people leader adherence to individual budget plans.

+ Responsible for maintaining inventory of office supplies with an expense management focused mindset.

+ Maintains filing system for key documents.  Generates reports…