Agency Services Support Coordinator

To serve as operational and administrative support for Agency Services programs and daily office operations. Coordinate operational processes, maintains internal systems and documentation, support agent onboarding and transitions, and ensures the smooth execution of Agency Services initiatives. Serve as a central resource for coordinating operational logistics, maintaining documentation, and facilitating communication between Agency Services, internal departments, and agents.

Coordinate operational activities across multiple Agent Development Offices while anticipating departmental needs, identifying scheduling or operational conflicts, and proactively communicating recommendations to the Manager, Agency Services.

Coordinate agent office relocations, equipment installations, vendor services, and office logistics in partnership with the Manager, Agency Services.

Process invoices, allocate expense codes, coordinate approvals, and submit orders and payments for office operating expenses, services, and departmental purchases.

Coordinate daily administrative tasks and operational activities related to Agency Services programs, including field training content and attendee coordination, Service Support such as track agent registrations, approvals, denials, cancellations, and waitlists based on department capacity, as assigned.

Required: Bachelor's degree required with focus on insurance, business, finance or management, or equivalent experience may be considered.

Three to five years of relevant experience required.

Experience with computer usage and in Microsoft Office Professional Suite required.

Willingness to pursue continuing job-related training and education required.

Designations in AINS, CIC, API, or AU required, or actively being pursued.

P/C license with the state of Michigan required.
Preferred:

Experience in insurance domain preferred.

Experience in process improvement preferred.

Experience on a project team preferred.
Professional accomplishments in AICPCU programs preferred.

Note: This is a Hybrid position working both remotely (from the State of Michigan) and a few days per month in the ADO office/Farm Bureau Home Office, located in Lansing, Michigan. Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.
PM19

Hybrid

8:00am-4:30pm

Full-time

59257

Work From Home , Michigan

The Michigan Farm Bureau Family of Companies is an equal opportunity employer. The Company will not discriminate against applicants or employees on the basis of race, color, religion, national origin, age, sex, pregnancy (including childbirth or related medical condition), disability, genetic information, sexual orientation, gender identity, military status, citizenship, or any other class protected by applicable law. In accordance with Michigan's Persons with Disabilities Civil Rights Act, the companies listed above advise you as follows:
If you believe that any of the above-listed companies has failed to accommodate you as a disabled individual, you may allege a violation against that company for failing to so accommodate you, but only if you have notified that company in writing of your need for accommodation within 182 days after the date on which you knew, or reasonably should have known, that an accommodation was needed by you to perform the job which you hold or seek.

EEO is the Law