Customer Services Assistant

Job Title

Customer Services Assistant

Marcum Center

Regular

Hourly

16.9

Third Shift (United States of America)

32

Yes

No

Perform a variety of clerical, administrative, and customer service duties related to supporting the operations of a retail or hospitality unit

• Serve as a customer liaison and answer questions concerning policies, procedures, and services provided; resolve customer complaints/problems and refer when appropriate.
• Perform financial operations; deposit funds and maintain records of transactions. Process a variety of financial forms and documents and obtain any needed information.
• Receive and process customers’ orders.
• Assist with the operation of retail or hospitality activities; assist with maintaining and/or rotating stock.
• Maintain files and records; pulls and refiles records as needed; adds any new information
• May perform a variety of clerical tasks including maintaining an inventory of office supplies, data processing, opening and sorting mail, assisting with bulk mailings, and delivering financial material to another office.

Requires six months of coursework or training beyond high school in Business Administration and one year of retail or hospitality experience, or an equivalent combination of education and expertise

• Knowledge of retail or hospitality operations
• Knowledge of computer and office applications
• Customer service skills
• Knowledge of bookkeeping procedures

This full-time position serves as the night auditor/front desk attendant at the Marcum Hotel & Conference Center.
The position provides customer service to hotel guests, answers phones, makes hotel reservations, checks guests in and out, processes payments, programs rooms access, processes the close of business procedures, assists with questions about Miami’s campus, organizes and updates hotel room status, assists with contacting maintenance for facility repairs and generally serves as the welcoming face of the hotel.

Shifts for this position include hours from 10:45 p.m.

-7:00 a.m. 3 days per week and 2:45 p.m. – 11:00 p.m. one day per week based on business needs. Shifts include weekends and holidays.

A criminal background check is required. All campuses are smoke- and tobacco-free campuses.

This organization participates in E-Verify.

For positions that are approved for remote work:
Remote work is not a right, it is a work arrangement that can be modified or revoked by Miami University at any time for any reason, including the convenience of the University.

Requests for reasonable accommodations for disabilities related to employment should be directed to ADA Faculty

Staff or . Questions and follow-ups regarding requests should also be directed here.

Miami University is a scholarly community whose members believe that a liberal education is grounded in qualities of character as well as of intellect. We respect the dignity of other persons, the rights and property of others, and the right of others to hold and express disparate beliefs. We believe in honesty, integrity, and the importance of moral conduct. We defend the freedom of inquiry that is the heart of learning and combine that freedom with the exercise of judgment and the acceptance of personal responsibility.

For more information on Miami University’s mission and core values, please visit the Mission and Core Values webpage.

Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a…