Front Desk Receptionist; Inbound Calls

Summary

The Receptionist serves as the first point of contact for clients, visitors, and employees, playing a crucial role in creating a welcoming and professional environment. This position is responsible for managing a phone queue efficiently, ensuring all calls are answered promptly and directed appropriately. The Receptionist will perform a variety of general administrative duties, including greeting clients and visitors, handling correspondence, and maintaining office organization to support smooth daily operations.

Ultimately, this role contributes significantly to the overall efficiency and positive image of the organization through excellent communication and organizational skills.

• Answer and manage calls using a phone queue system, ensuring calls are routed correctly and system comments are accurately recorded.
• Greet clients and visitors warmly, providing assistance and directing them to the appropriate personnel or departments.
• Perform general office duties including emailing, copying, faxing, tracking incoming mail, and maintaining office supplies and equipment.
• Maintain a clean and organized reception area to create a professional and inviting atmosphere.
• Coordinate incoming and outgoing mail and deliveries.
• May perform other duties as assigned to support department goals.
• May occasionally work extended hours based on operational needs.

• Ability to manage multiple tasks efficiently and maintain a professional demeanor.
• Ability to type by touch.
• Proficiency in handling a phone queue or multi-line phone system and general office equipment.
• Proven experience as a receptionist or in a similar administrative role.

• High school diploma or equivalent.
• Customer service experience, training or certification.
• Experience with office software such as Microsoft Office Suite (Word, Excel, Outlook).
• Previous experience in a fast‑paced office environment.

This is a 100% office position requiring your physical presence Monday through Friday, with business hours from 8:00 AM to 5:00 PM.

The salary for this position typically ranges from $18.00–$20.00, depending on qualifications, experience, and other factors. The final offer may differ based on the candidate’s specific qualifications, skills, and experience, as well as internal equity and business needs.

McCarthy & Holthus, LLP, and affiliated companies promote work/life balance with a robust wellness program, PTO, remote work, and flexible schedules (when available). Full‑time employees become eligible for benefits following a 30‑day waiting period, with benefit offerings that include medical, dental, vision, life, AD&D, EAP, STD, and LTD. Additionally the firm provides parental leave for both primary and non‑primary caregivers as well.

Also available are voluntary income protection benefits such as supplemental life, accident, critical illness, and short and long‑term care insurances, as well as a 401(k) retirement plan with a company match. Part‑time employees may have access to some of these benefits, which may be on a pro‑rated basis.

While performing the duties of this job, the employee is required to ensure the security and confidentiality of all sensitive information, including but not limited to threats or hazards to the security or integrity of sensitive information that could result in any harm or inconvenience to any customer, employee or company.

The above information on this job description is designed to indicate the general nature and level of work performed by incumbents. Other duties and responsibilities not specifically described may be assigned from time to time, consistent with the knowledge, skills, and abilities of the incumbent.

McCarthy & Holthus, LLP is an Equal Opportunity Employer. We are committed to providing a work environment free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We…