Order Management Specialist - HYBRID

Order Management Specialist

Our client, a Global Medical Device Manufacture has an immediate opening for an Order Management Specialist for a 12 Month Contract to Hire opportunity. Our client offers results-driven people a place where they can make a difference - every day! You will also have the opportunity to work with other like-minded, self-directed and detail-oriented Top Talents in an extremely collaborative and professional environment.

RESPONSIBLE FOR TOTAL CUSTOMER AND SALES REPRESENTATIVE SATISFACTION IN ORDER MANAGEMENT During training shift will be Monday through Friday 8am to 4:30pm est in the office. Normal schedule will be hybrid: in office M-W 8:430pm or 9:5:30pm ET. Overtime occasionally, and expected at every month end. Work from home Thursday and Friday. Training is about 6-8 weeks.

Position Description Provides sales regions with prompt, quality service and support in a variety of areas including, but not limited to order entry, converting, order management (date matching, expedites), temp requests, weld warranty replacements, sample orders, and troubleshooting various order inquiries Prompt response to and resolution to Sales Rep issues (questions, requests, etc.) to the Rep's satisfaction per company procedures and standards Effectively communicate with sales reps, regional managers, and other teams/departments (IBP, Schedulers, AR, Service Parts, Marketing) Perform administrative duties, run reports and special tasks/projects associated with support of capital sales business Accountable for the relaying of all communication from customers and sales force to internal teams related to order management and/or the manipulation to the scheduled delivery dates of capital equipment Back-up to Customer Support team when needed Will follow a standardized order entry process to ensure 100% accuracy for all orders (as defined by the company) that are submitted via phone, electronically or by fax.

Accountable for all record-keeping as appropriate and in accordance with set specifications. Must meet all training and documentation criteria.

Requirements 3+ years of experience required, Bachelors degree preferred Must have

Skills:

Analytical-experience working with data to solve problems and develop processes Organized Communication (customer service orientation) Computer Savvy and experienced with Microsoft Office Suit of products Proficiency in Excel including pivot tables and various functions Comfortable in a fast-paced environment SAP Experience and Sale Force experience Adaptability Energized/High achiever

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Contract positions Will be employed and paid hourly by iMPact Business Group. Benefits (medical, dental & vision) are available after 90 days of employment.

Permanent placed employees Paid by and qualify for benefits in accordance with the policies of the hiring company.