Academic Admin​/Prgm Support Coordinator II

Location: City of Rochester

This position reports to the Director of Finance and Administrative Operations and will work closely with the Chairs of the International Hospitality and Service Innovation Department , and the Management Information Systems (MIS), Marketing, and Analytics Department.

As a key member of our Service Center Team working alongside two Senior Staff Assistants, this position plays a vital role in enhancing communication, streamlining processes, and ensuring a productive environment for Saunders’ four academic departments.

Hybrid Remote Work Expectations:
This is initially an on-campus position, Monday-Friday, 8:00 AM–4:30 PM. After three months and steady progress toward meeting expectations, this position is eligible for one day per week of remote work.

There may be the occasional need to work an evening or weekend event.

Essential Duties & Responsibilities Addresses both routine and complex, unanticipated issues and inquiries, ensuring timely resolution while maintaining compliance with department and university policies and procedures. Collaborates with internal and external stakeholders on confidential matters

Acts as a resource for interpreting practices, processes, and policies, providing clear guidance to others. Represents the department and program in communications with personnel at various levels, managing and safeguarding sensitive and critical information. Advises stakeholders on departmental policies and procedures

Assists in the preparation and dissemination of information regarding degree programs, course requirements, curriculum updates, and marketing collateral

Manages instructional support tasks such as coordinating course syllabi, administering course evaluations and exams, and responding to student inquiries

Provides student services support, including processing tuition waivers, course permits, graduation checks, and tracking student progress

Supports the scheduling of courses and assists with academic coordination, ensuring smooth course offerings and scheduling logistics

Contributes to student recruitment efforts and accreditation activities such as data analysis, teaching assistant coordination, exam management, and helps coordinate any associated outreach events

Assists faculty with grant proposal preparation, tracks grant budgets, and provides guidance on financial processes while responding to inquiries and ensuring policy compliance

Other duties as assigned

Knowledge, Skills, & Abilities Knowledge of office management, administrative procedures, and university operations to ensure effective workflow and coordination

Knowledge of office software and databases, including tools for scheduling, data analysis, and managing academic records

Knowledge of academic program structures, degree requirements, and course curricula to provide accurate information and support to students and faculty

Skill in managing and coordinating course schedules, ensuring smooth logistics and alignment with academic calendars

Skill in communication and customer service, providing clear and responsive support to students, faculty, and external partners

Skill in problem-solving, addressing inquiries, and resolving issues efficiently while maintaining a high level of customer service

Ability to coordinate multiple tasks and responsibilities simultaneously, ensuring deadlines are met and operations run smoothly

Ability to build positive working relationships with students, faculty, staff, and external partners, enhancing communication and collaboration

Ability to maintain accurate and organized records, ensuring that academic and financial documentation is up-to-date and compliant with university standards

Minimum Education & Experience Associate's degree in related field3 years of relevant experience

Equivalent combination of experience and education may be considered

Job Level Overview Operations, Administrative, Service, or Technical Support Level 2 - An intermediate level role with working foundational knowledge and skills to perform routine and occasionally non-routine tasks. Tasks may require interpretation or deviation from standard procedures. May provide assistance to entry level staff.

FLSA Category Non-Exempt Work Location Hybrid Compensation  $17.90 - $28.60 Hourly Application Materials When you are ready to complete an application for this position please be prepared to submit the below requested information. This will be required to ensure your application is processed in a timely manner.

Cover Letter, Curriculum Vitae or Resume…