Rapid Response Administrative Coordinator

Company Description

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

The Faculty of Arts and Sciences (FAS) is the historic heart of Harvard University. It is the home of Harvard’s undergraduate program (Harvard College, founded in 1636) as well as all of Harvard’s Ph.D. programs (the Harvard Kenneth

C. Griffin Graduate School of Arts and Sciences, founded in 1872), Harvard Athletics and the Division of Continuing Education. The 40 academic departments and 30+ centers of the FAS support a community unparalleled in its academic excellence across the broadest range of liberal arts and sciences disciplines. Together, the FAS seeks to foster an environment of ambition, curiosity and shared commitment to knowledge and truth that elicits excellence from all members of our community and prepares the next generation of leaders through a transformative educational experience.

The Rapid Response Administrative Coordinator is responsible for processing transactional requests in Harvard administrative/financial systems from the FAS community. This role will also provide temporary project support such as analyzing data, making recommendations about administrative processes, and reporting findings to project and team leads. This is a 6-month term position reporting to the Manager of Training and Education in Administrative Operations.

• Complete transactional activities and provide business continuity to systems requiring continuous coverage, such as HR, payroll, finance, purchasing, and expense reimbursements during and directly after the transition period
• Run regular financial, HR, payroll, and T&E reports to ensure business operations are running as expected for administrative groupings requiring interim support
• Provide transaction assistance during periods of high-volume activity throughout the academic calendar (e.g. student hires for a new term, reappointments at term close)
• Answer incoming inquiries and requests for assistance; follow-up or elevate to supervisor or functional unit partner as needed

• Investigate issues related to business process change. Provide recommendations for change to team lead
• Review administrative system data to assess gaps, document required changes, present information to team or project lead
• Document standard operating procedures, updates to business processes, or create and maintain library of community help materials such as job aids, checklists, templates, or process documents.
• Provides regular updates to team or project lead on status of assignment/projects. Documents lessons learned from support assignments. Performs other related duties as required

Hybrid office environment: this position will be based in Cambridge, MA and there is an expectation of some workdays per week on campus to meet client department needs. Individual flexible and remote work options for this role will be discussed during the interview process.

Sitting and using near vision for reading and computer work for extended periods of time.

• Minimum of five years of administrative experience. Education beyond high school may count toward experience.

Bachelor’s degree preferred.

• Prior experience with some Harvard administrative and financial systems, including:
  Oracle, Aurora, People Soft, Buy2
  
  Pay,…