Clinical Administrative Coordinator

This position follows Office-Based schedule with 2 in-office days per week. Our office is located at Mission Valley/San Diego, CA

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Optum Behavioral Solutions, in partnership with the County of San Diego, is seeking a dedicated and detail-oriented Clinical Administrative Coordinator (CAC) to join our Utilization Management team. This role is essential in supporting day-to-day administrative operations and ensuring seamless coordination between providers, internal departments, and external stakeholders.

As a CAC, you will play a key role in delivering exceptional customer service, managing provider communications, and maintaining accurate documentation. You'll collaborate closely with clinical and administrative teams to support the delivery of high-quality behavioral health services.

This position begins with in-office training and offers the opportunity to transition to an Office-Based schedule-up to three days per week remote-based on business needs (subject to change).

This position is full-time, Monday
- Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9:30 am - 6:00 pm PST. Initial onboarding and training will follow a temporary schedule of 8:30 am - 5:00 pm. Per business need there may be the need to be on-site up to 5 days per week. It may be necessary, given the business need, to work occasional overtime.

We offer 4 - 8 weeks of paid training. The hours during training will be 8:30 am - 5:00 pm PST, Monday
- Friday. Training will be conducted onsite.

• Process and track a wide range of authorization requests, ensuring accuracy and adherence to established turnaround times
• Distribute clinical documentation and work products to licensed clinicians for timely review and decision-making
• Serve as a backup resource for other Clinical Administrative Coordinator functions, providing flexible support based on team needs and availability
• Sort and manage incoming communications, including e-faxes, physical mail, and scanned documents, ensuring they are routed appropriately and processed efficiently
• Purge outdated documents and maintain organized, compliant records in accordance with retention policies
• Perform facsimile, photocopying, and general administrative support tasks as directed by team leaders, supervisors, or managers
• Accurately direct visitors and incoming calls to the appropriate departments or staff members, and take clear, detailed messages when necessary
• Actively pursue professional development through Optum's Common Language of Leadership framework to continuously enhance your skills and performance
• Crosstrain in Clinical Administrative Coordination and Utilization Management processes to support a collaborative and agile team environment
• Adapt to process updates and implement changes promptly to maintain compliance, efficiency, and service quality
• Perform other duties as assigned by Clinical Managers or Clinical Administrative Manager, contributing to a high-performing, mission-driven team

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction…