Patient Care Coordinator

• Location 7454 Ohio-161,Plain City, OH, 43064,United States
• Base Pay $20.00 - $22.00 / Hour
• Other Compensation Monthly Bonus Opportunities
• Job Category Healthcare Support, Medical Front Desk, Care Coordination
• Employee Type FT Exempt

• Name Kyle Fiore
• Phone

As our Patient Care Coordinator (PCC), you’ll be the first friendly face patients see and the steady presence that keeps our clinics running smoothly. This role is central to creating a welcoming, organized, and compassionate experience, building lasting patient relationships, supporting their journey to better hearing, and ensuring our clinic flows efficiently day in and day out.

• Answerquestionsaboutservicesandpromotions
• Partnerwithclinicandhomeofficeteamstosupportoperations
• Assistwithmarketingefforts,events,outreach,andpatientretentionactivities

• Eagerlearnerswhosecareeriscenteredaroundworkinginamedicalpractice
• Strong multi-taskerswithsolidproblem-solving skills
• Punctual,reliable professionals
• Individualswhogenuinelylovehelpingothers

You’re not just managing an office, you’re making a meaningful difference by helping patients feel supported,understood, and cared for throughout their journey to better hearing health.

• Pay is commensurate with experience and qualifications.

• Provide the first contact for patients who call or come in to schedule an appointment or inquire about our services.
• Screen calls, identify better hearing candidates and facilitate excellent service by providing the information necessary to secure an appointment.
• Schedule and confirm appointments and conduct outbound retention calls to patients.
• Coordinate provider’s schedule and ensure the smooth and efficient flow of patient care while in the office.
• Check patients in and out, collect and record payments, track revenue and accounting activities to include: end of day close, bank deposits, posting of charges, entering invoices, payments and insurance claim processing.
• Maintain all daily, weekly and monthly reports and tracking documents. Respond to home office requests in a timely manner.
• Verify patient information, billing/insurance data, collect and process documentation and maintain patient charts to include the filing of all patient records.
• Work with insurance and workers compensation agencies to facilitate authorizations and benefit verification.
• Responsible for a variety of administrative tasks such as typing, filing, office supply inventory, and mail.
• Verify the status of and checking in hearing aids and repairs and track/maintain product inventory.
• Work with the hearing care provider on grassroots marketing efforts that may include compiling physician packets, coordinating educational seminars, and sending recall letters.
• Track marketing calls and inquiries from initial contact through the point of sale
• Responsible to open and close the office on a daily basis and ensure the reception area is well maintained.
• Training support for other location front office staff, as may be appropriate

• Strongcomputerskills
• Experiencewithwordprocessinganddatabasesoftware.
• Excellentinterpersonalskillsthatalloweffectiveworkingrelationshipswithadiverse,patient,colleague,andvendorpopulation.
  
  Thisincludeslistening,salesandproblem-solving skills.
• Excellentoralandwrittencommunicationskills.
• Basicunderstandingofaccountingproceduresandgoodmathaptitude.
• Strongcustomerserviceorientation.
• Abilitytomanagemultipletaskswithinstrictdeadlines.
• Detail oriented.

• Abilitytohandleabusyofficewithinterruptions,calls,walk-insanddirecttheflowoftheofficewithefficiencyandgrace.
• Mustbeabletopickupafteraninterruptiontocompletetasksthatrequirefocus.
• Mustbeabletoliftboxesupto
  20pounds.

We offer a competitive and comprehensive benefits package which includes:

• 401(k) with matching
• Health, dental, and vision insurance
• Life insurance - employer paid
• Option to purchase additional life insurance - AD&D
• Critical Illness
• Hospital Indemnity
• STD & LTD
• Paid time off

• Company/Clinic Name Beltone Hearing Care Center