Bound CRM Queue Receptionist

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Full Time Support Staff San Diego, CA, US

3 days ago Requisition

Salary Range: $18.50 To $20.50 Hourly

At McCarthy & Holthus, LLP , and our affiliate companies, we have years of expertise in representing financial institutions across a wide range of banking law matters, and we’re looking for passionate, driven candidates to join our dynamic team! With offices in Arizona, Arkansas, California, Colorado, Nebraska, Nevada, New Mexico, Oregon, Texas, and Washington, we offer opportunities across multiple locations.

Our workplace is more than just a job – it’s a supportive, collaborative environment where your contributions truly matter. You’ll be part of a team that values hard work, creativity, and dedication, while enjoying a strong sense of community. We offer performance-based bonuses, competitive compensation, and a range of incentives that reward your success. Plus, with generous benefits, enhanced employer contributions, and paid time off, we prioritize your well-being and work-life balance.

Summary: The Receptionist serves as the first point of contact for clients, visitors, and employees, playing a crucial role in creating a welcoming and professional environment. This position is responsible for managing a phone queue efficiently, ensuring all calls are answered promptly and directed appropriately. The Receptionist will also perform a variety of general administrative duties, including greeting clients and visitors, handling correspondence, and maintaining office organization to support smooth daily operations.

Ultimately, this role contributes significantly to the overall efficiency and positive image of the organization through excellent communication and organizational skills.

• Answer and manage calls using a CRM phone queue system, ensuring calls are routed correctly and system comments are accurately recorded.
• Greet clients and visitors warmly, providing assistance and directing them to the appropriate personnel or departments.
• Perform general office duties including emailing, copying, scanning, tracking incoming mail, and maintaining office supplies.
• Maintain a clean and organized reception area to create a professional and inviting atmosphere.
• Coordinate incoming and outgoing mail and deliveries.
• May perform other duties as assigned to support enterprise goals.

• Ability to manage multiple tasks efficiently and maintain a professional demeanor
• Ability to type by touch
• Detail oriented
• Ability to learn and retain new information
• Strong organizational skills

• Demonstrated proficiency in using a CRM phone queue or multi-line phone system
• High School diploma or equivalent
• Previous experience in a fast-paced office environment
• Proven computer skills, preferably using Microsoft Office
• Proven experience in a fast-paced receptionist role

This is a 100% office position requiring your physical presence Monday through Friday, with business hours from 8:00 AM to 5:00 PM.

The salary for this position typically ranges from $18.50-$20.50 , depending on qualifications, experience, and other factors. Please note that the final offer may differ based on the candidate's specific qualifications, skills, and experience, as well as internal equity and business needs.

McCarthy & Holthus, LLP, and affiliated companies promote work/life balance with a robust wellness program, PTO, remote work, and flexible schedules (when available). Full-time employees become eligible for benefits following a 30-day waiting period, with benefit offerings that include medical, dental, vision, life, AD&D,…