Homes Office Lead - Reidsville, NC

Office Lead

Clayton is a leading single-family, values-driven home builder dedicated to attainable housing, sustainable practices and creating a world-class experience for customers and team members.

Clayton is a leading single-family, values-driven home builder dedicated to attainable housing, sustainable practices and creating a world-class experience for customers and team members.

Administrative Support

• Assemble, update and maintain customer files as needed for Home Center processes and compliance, ensuring record policies are adhered to.
• Assist Home Center team members in working with Home Office liaisons to carry out sales, marketing, human resource and other business processes.
• May assist in preparation of sales packages, complete parts orders, billback requests for payments from manufacturer on covered items, and schedule service through contractors.

Communication Liaison

• Prepare letters, flyers for Home Center promotions, copies, business card requests, and other correspondence as requested by the Home Center Manager.
• This position serves as a point of contact between different departments or individuals within the organization, relaying messages and ensuring effective communication channels.
• Interacts with clients, visitors, and employees, providing assistance, and ensuring a positive experience for all.

Office Organization and Management

• Assist customers with general questions, route phone calls and messages accurately and quickly.
• May assist with office compliance and internal audit preparation.
• Assist Home Center Manager in collecting invoices, scheduling payment to contractors, making bank deposits, etc.
• Can operate and perform tasks associated with the role of Office Lead in Vantage:
• Vantage tasks
• SES Pro
• My Home Service

• Time Management – Able to manage multiple responsibilities by being organized and keeping on top of important time-sensitive tasks.
• Quality Focus – Able to manage the efficiency, accuracy, completeness, and integrity of the work that they produce. They also recommend improvements in procedures to continually improve the quality of work produced.
• Adaptability – Able to shift course when external influences affect an initial plan and they are able to alter standard procedures when necessary and juggle multiple demands as required.
• Planning and Priority Setting – Identify priorities and develop detailed action plans that include objectives, accountabilities, time frames, standards, review stages, and contingencies.
• Composure and Resiliency – Able to deal effectively with pressure, recover quickly from setbacks, and remain optimistic and persistent even under adversity. They are also able to maintain self-confidence and avoid overly emotional responses in tense or difficult situations.

• Proficient in Microsoft Word, Excel, and Outlook Express
• Able to multi-task and adapt to changes with ease
• Strong written and verbal communication skills
• Possess strong customer service skills
• High School diploma or equivalent
• Professional demeanor and appearance
• Able to comply with all company policies and procedures
• Must be reliable and dependable
• Able to work effectively and efficiently in a team environment
• Able to work effectively and efficiently in a team environment
• Cooperative and collaborative, willing and eager to work in a team environment, assist with miscellaneous duties as required
• 1-3 years tenure and/or related experience
• Must be able to complete tasks and role requirements independently
• Must be able to operate in a sedentary environment; independently operate a computer, phone, copier, and other office machinery; occasionally move furniture décor, and complete light cleaning

• As an Office Lead with Clayton, you will receive an…