Remote Service Dispatcher – Field Facilities Maintenance ; WO Exp

Location:
Remote – must live in MT or PT time zone

Job Type: Full-Time

Typical

Hours:

Mon-Fri, 9 AM – 6 PM PT (must be able to work Pacific Time Hours)

Start Date: ASAP

Travel:
None

Sponsorship is not available

Our client, a commercial services provider, is looking for a Remote Service Coordinator to join their team. In this role, you'll oversee work orders from initial intake through final closeout while serving as the primary point of contact between customers, field technicians, vendors, and internal teams. You'll triage service requests, coordinate repairs, keep multiple systems updated, and ensure every job is completed accurately and on time.

They're looking for someone with experience supporting field service operations within commercial facilities maintenance who enjoys solving problems, staying organized under pressure, and can juggle competing priorities without letting the details slip. While experience with overhead doors and loading dock equipment is ideal, they're also open to candidates from similar commercial building systems or facility equipment environments. They offer a lot of flexibility in terms of working from home, but not in terms of the pace.

This is a high-volume, highly visible role where you'll be interacting with customers, technicians, vendors, and internal teams throughout the day. It's a great fit for someone who enjoys being busy and thrives in an accountable, team-oriented environment.

• Manage work orders from intake through closeout
• Receive, triage, and prioritize incoming service requests
• Dispatch technicians and coordinate service providers
• Troubleshoot service issues and resolve remotely when possible
• Monitor ETA, NTE, and job progress
  
  Schedule preventative maintenance and timed work requests
• Update internal systems and client portals
• Collect job documentation, photos, and customer sign-offs
• Prepare quotes and proposals as needed
• Deliver exceptional customer service throughout the repair process

• 4+ years of experience coordinating field facilities maintenance technicians required
• Background supporting commercial building systems and facility equipment such as overhead doors, loading dock equipment, plumbing systems, compactors/balers, or similar required
• Experience managing the full work order lifecycle
  , from intake through closeout, required
• Experience coordinating work orders, including ETA and NTE management, required
• Experience working across multiple systems utilizing dual monitors (or more) required