Administrative Manager, U.S. Capital Markets

Executive Assistant Manager

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered  team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

The Executive Assistant Manager will provide people leadership to our US Corporate and Investment Banking administrative staff and be a singular point of contact for senior members of the US Corporate and Investment Banking Team in New York. This individual will possess excellent organizational, communication and presentation skills with the ability to interact directly with Senior Executives and high-level clients. This individual will be responsible for ensuring the delivery of high-quality, proactive, and seamless executive support, while driving consistency, efficiency, and service excellence across the team.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

• Lead, coach, and develop Executive Assistants supporting senior leaders across the US Corporate and Investment Banking team.
• Establish clear expectations, priorities, and service standards to ensure consistent, high-quality executive support.
• Provide guidance, direction, and day-to-day support to team members managing complex executive priorities.
• Support hiring, onboarding, training, and ongoing development of Executive Assistants.
• Foster a collaborative, accountable, and high-performing team environment.
• Manage team capacity, workload distribution, and coverage planning to ensure seamless support across the business.
• Oversee the delivery of executive support activities, including calendar management, meeting coordination, conference calls, travel arrangements, expense tracking, and correspondence.
• Ensure Executive Assistants apply sound judgment, discretion, and diplomacy in managing day-to-day administrative and operational matters on behalf of senior leaders.
• Partner with senior executives to understand support needs and help align Executive Assistant resources appropriately.
• Promote professionalism and responsiveness in all interactions with executives, clients, visitors, and internal partners.
• Organize the Managing Directors using independent judgment, discretion and diplomacy, and make day-to-day administrative and operational decisions on his/her behalf
• Coordinate and prioritize the daily activities, identifying potential problems and shifting priorities
• Coordinate schedules, meetings, conference calls and appointments, and manage heavy travel schedules and reservations (air, hotel, ground transportation)
• Participate in department event planning including: catering for large department events, confirmation of attendee list, choosing a vendor, recommend food options, complete orders, arrange for delivery all within budget
• Manages equipment and office supplies, including:
  Service Now requests for all employees, equipment repairs, stationery orders, business cards, facilities issues, etc
• Maintain tracking of all expenses and invoices
• Compose routine correspondence, and prepare/route incoming and outgoing correspondence, including e-mail
• Liaise with assistants from multiple teams across the firm
• Assist with any ad hoc projects

• Provide daily technology support and maintenance of printers, scanners, photo copiers, telephones, mobile devices and computers in accordance with CIBC policies
• Investigate ad hoc system/software…