Client Advocacy Enrollment Coordinator; Billing & Enrollments Job Northern Kentucky USA,Administrative/Clerical

Position: Client Advocacy Enrollment Coordinator (Billing & Enrollments)
Location: Northern

Description

Who we are:

Since 1956, Lewer has served as an advocate for independent business owners who seek to protect what they’ve built and prepare for the future. In 1991, our student division was formed to protect people around the world. Lewer offers a concierge approach to employee and student insurance by providing tailored benefit strategies designed to create healthier businesses, families, and individuals.

What you'll do at Lewer:

Roles and Responsibilities

As a Client Advocacy Enrollment Coordinator, you have a significant impact on international students and school advisors by managing the enrollment process and billing cycle. You support our students and clients by coordinating the implementation, enrollment, invoicing, and premium collection process, while providing the WOW! service Lewer is known for. You build strong relationships by understanding client needs, delivering customized enrollment and billing solutions, and resolving challenges with a client-centric approach.

Your

Key Areas of Impact Client Relationships and Communication

You serve as a trusted resource for school administrators, international offices, students, and internal partners by providing timely, accurate, and professional support. You answer questions regarding enrollment requirements, eligibility guidelines, coverage administration, billing processes, and reduced course load requests while delivering the WOW! service Lewer is known for. You build strong relationships by understanding client needs, accommodating customized enrollment and billing requests, and resolving challenges with a customer-focused approach.

This commitment to service contributes to client satisfaction, retention, and program success.

Enrollment and Eligibility Administration

You manage student enrollment activity throughout the coverage lifecycle, including new enrollments, eligibility reviews, additions, terminations, and refund requests. You coordinate enrollment data and documentation while ensuring compliance with plan requirements and client-specific guidelines. You provide guidance regarding eligibility determinations and reduced course load requests, helping clients and students navigate complex enrollment situations. Your attention to detail and commitment to accuracy support a seamless enrollment experience and ensure students receive appropriate coverage.

Billing

Operations

You administer invoicing, premium collection, refunds, and payment processes for client programs. You manage billing and payment portal activities for both institution-billed and student-billed clients, coordinate with Accounting on client-specific billing configurations, and support accurate premium calculations and reconciliations. Your strong analytical skills, mathematical aptitude, and proficiency with Excel enable you to efficiently manage enrollment and billing data while maintaining financial accuracy.

By providing customized billing solutions that meet client needs, you contribute to operational efficiency and an exceptional client experience.

Cross-Functional Collaboration

Your collaborative approach to working with various internal and external stakeholders is vital to the organization's success. Your effective communication skills, relationship-building, and teamwork all foster a culture of collaboration and enable successful partnerships, benefiting the organization's overall business objectives. You have a commitment to cross-training and serving as backup for your colleagues as needed, which drives smooth operations and superior service for all Lewer clients.

The

Work Environment, Physical Demands, and Travel

Your work is conducted primarily at the Lewer Administrative Offices, with eligibility to work from home in accordance with company…