Campus Services Office Administrator; Administrative Specialist

Job Description - Campus Services Office Administrator (Administrative Specialist I) (ORG)
Job Description Campus Services Office Administrator (Administrative Specialist I) - ( ORG )Description Salary Range:

Salary commensurate with experience and qualifications

SMU’s more than 12,000 diverse, high-achieving students come from all 50 states and over 80 countries to take advantage of the University’s small classes, meaningful research opportunities, leadership development, community service, international study and innovative programs.

SMU is data driven, and its powerful supercomputing ecosystem – paired with entrepreneurial drive – creates an unrivaled environment for the University to deliver research excellence.

Now in its second century of achievement, SMU is recognized for the ways it supports students, faculty and alumni as they become ethical, enterprising leaders in their professions and communities. SMU’s relationship with Dallas – the dynamic center of one of the nation’s fastest-growing regions – offers unique learning, research, social and career opportunities that provide a launch pad for global impact.

SMU is nonsectarian in its teaching and committed to academic freedom and open inquiry.

The Campus Services Administrator will perform a wide range of administrative and office management activities for the Associate Vice President (AVP), who manages multiple departments. Facilitating efficient departmental operations and ensuring the effective delivery of services are key responsibilities of this role.

This critical position serves as the informational hub for the AVP and the leadership teams across the multiple departments within Campus Services. Additionally, the Campus Services Administrator interacts with clients and guests, providing information and responding to inquiries, concerns, and requests regarding services offered by all departments within Campus Services.

A high degree of creativity and latitude is expected, along with a strong level of initiative and sound judgment when handling a variety of critical and complex decisions. The ideal candidate will excel in a diverse and dynamic office environment.

This role is deemed operationally critical and is an on-campus, in-person position. Working from home to provide continuity of service during inclement weather is required.

Greet and direct callers and in-person visitors to the appropriate Division Director, escalating matters to the Director of Operations or Associate Vice President when appropriate, using critical problem-solving skills and sound judgment.

Manage the end-to-end process for the Vending, Conference Services, and Event Services mailboxes, including responding to inquiries, directing messages to appropriate team members, and escalating issues as necessary.

Manage the Campus Services Executive Office by overseeing internal processes related to purchasing, building management, payroll, and SMU brand standards. Perform office management tasks, including accounts payable and receivable, budget reconciliation, student worker payroll documentation, and asset tracking.

Provide comprehensive calendar management for the Associate Vice President and Director of Operations. Effectively coordinate a range of complex meetings, accurately record meeting minutes as required, and ensure all action items are followed through to completion.

Initiate and manage special projects requiring cross-departmental coordination from inception to completion, utilizing proactive, high-touch communication and providing regular project updates.

Manage Coca-Cola and food vending service-related matters campus-wide, including contract management, problem resolution, monthly vendor meetings,…