Document Management Technician II

About Our Job Document Management Technician IIWith competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

What We Offer The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $22.53 - $33.80, however the target hiring range is $21.47 - $28.17. We also offer generous benefits for full-time employees which include but are not limited to:

A guaranteed life-long monthly pension, once vested after 5 years of service
457B Retirement Plan
140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year Competitive medical, dental and vision plans effective within 1 month of start date Location & Schedule The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed.

In this position you can expect to be in office 3 days a week and work from home 2 days per week. Please note, during initial training you may be required to work in office 5 days per week. In office days may be spent at a variety of Denver Human Services locations around the Denver metro based on business need.

These locations include the Richard T. Castro Human Services Center (1200 N. Federal Blvd), the Arie P. Taylor Municipal Center (4685 Peoria St.), and the Denver Human Services East Office (3815 Steele St.).Who We Are & What You’ll DoAt Denver Human Services (DHS), we envision a healthy community where people are connected, supported, safe, and well. One in three people in Denver turn to DHS for support at all stages of life.

Our employees help children, at-risk adults, families, and individuals navigate social and economic pressures by connecting them to services and experts who support their overall well-being.

The Family and Adult Division (FAAD) of Denver Human Services is seeking out a flexible, adaptable, and detail-oriented individual to serve as a Document Management Technician II. In this role, you will be tasked with working in the application cells and conduct various aspects of document management operations. The App Cell team within FAAD processes incoming PEAK and Paper Applications in Denver County from clients who are applying for public assistance programs (Food Assistance, Financial, Medicaid, and TANF).

Duties for this role include application initiation in Colorado Benefits Management System (CBMS), scheduling eligibility interviews in work management system (WMS), tracking production on various excel and other Microsoft worksheets, occasional client contact via phone and determining program needs such as redetermination or new application processing and creating tasks for eligibility workers to determine eligibility.

Specifically, as a Document Management Technician II you will:

Application and Document Assessment Reviews PEAK/Paper applications and/or documents submitted by clients for public assistance programs.

Confirm that the applications and documents are complete and meet the required standards for approval, forwarding applications and/or documents to the Supervisor or Lead when processing is required in another county.

Client Interaction Communicate with clients via phone to verify information submitted on documents crucial for determining eligibility for assistance programs.

Database Research Conduct comprehensive research in Colorado Benefits Management System (CBMS) and/or Work Management System (WMS) to identify key information and data elements related to submitted applications and documents.

Document Indexing:

Organize paper applications and/or documents.

Utilizing Adobe Pro and other software to ensure indexed images meet established quality standards.

Data Input and Workflow Management Apply knowledge in public assistance programs and utilize information gathered from database research to input essential data.

Classify and direct relevant applications and/or documents, establishing workflow tasks within the systems.

Quality Assurance Performs quality assurance by meticulously reviewing and confirming the accuracy of completed tasks, addressing, and resolving any identified errors through effective…