Receptionist, Administrative​/Clerical

Location:

999 Waterside Drive, Suite 1500, Norfolk, VA 23510

Interview Process:

First interview virtual/Teams with hiring manager; second interview onsite with Service Leader. Interviews targeted for the week of 9/28.

• Proficiency in Office 365 tools:
  Teams, Word, Excel (basic), Power Point
• 2 years of receptionist experience, general public in person as well as email/phone skills

• At least 2 years of receptionist experience
• Proficiency in Office 365 tools:
  Teams, Word, Excel (basic), Power Point
• Professional demeanor and proactive communication via Teams and in person

• Business Casual Required. Acceptable:
  Collared shirts, slacks, blouses, dresses, skirts (mid-length or longer), closed-toe shoes. Not Acceptable:
  Street clothes, casual wear.

• The Receptionist will serve as the first point of contact for clients, agents, and field management. This role requires a polished, professional individual who can manage front desk operations, provide exceptional customer service, and support general office functions.

• Greet and assist clients, agents, and visitors in person and via phone/email
• Answer incoming calls and direct inquiries appropriately
• Book conference rooms and coordinate meeting logistics
• Assist with ad hoc administrative tasks to support the General Office
• Troubleshoot office issues (e.g., Wi‑Fi, tech support coordination)
• Support event logistics: room setup, printing, catering, guest access

• Associate's or Bachelor's degree preferred (or equivalent experience)
• At least 2 years of receptionist experience
• Strong verbal and written communication skills
• Excellent organizational and multitasking abilities
• Comfortable working independently and proactively
• Fingerprinting required prior to start

• On-the-job training provided, including coaching and feedback. NYL systems will be taught.

• No remote work option - this is strictly onsite

• This role will provide front desk assistance to up to 30 agents, who are considered internal "clients." The environment is fast-paced and professional, requiring strong interpersonal skills and the ability to work independently while staying connected with leadership via Microsoft Teams.