Patient Care Coordinator

Key Responsibilities

• Greet and screen patients to determine how we can best support them
• Manage scheduling, daily office tasks, and financial and administrative duties
• Handle insurance verification, inventory, and patient records
• A minimum of 10 years office management experience in a customer driven industry is a plus.
• High school diploma or equivalent (GED)

As our Patient Care Coordinator (PCC), you’ll be the first friendly face patients see and the steady presence that keeps our clinics running smoothly. This role is central to creating a welcoming, organized, and compassionate experience, building lasting patient relationships, supporting their journey to better hearing, and ensuring our clinic flows efficiently day in and day out.

• Greet and screen patients to determine how we can best support them
• Answer questions about services and promotions
• Spot potential leads and keep patient flow running smoothly
• Manage scheduling, daily office tasks, and financial and administrative duties
• Handle insurance verification, inventory, and patient records
• Partner with clinic and home office team to support operations
• Assist with marketing efforts, events, outreach, and patient retention activities

• Eager learners whose careers are centered around working in a medical practice
• Strong multi-taskers with solid problem-solving skills
• Punctual, reliable professionals
• Individuals who genuinely love helping others

You’re not just managing an office, you’re making a meaningful difference by helping patients feel supported, understood, and cared for throughout their journey to better hearing health.

Monday through Friday, 36 - 40 hrs a week. No Weekends and No Evenings.

Plain City, OH

$20.00 - $22.00 an hour.

• Pay is commensurate with experience and qualifications.
• Monthly Bonus Opportunities

• Provide the first contact for patients who call or come in to schedule an appointment or inquire about our services.
• Screen calls, identify better hearing candidates and facilitate excellent service by providing the information necessary to secure an appointment.
• Schedule and confirm appointments and conduct outbound retention calls to patients.
• Coordinate provider’s schedule and ensure the smooth and efficient flow of patient care while in the office.
• Check patients in and out, collect and record payments, track revenue and accounting activities to include: end of day close, bank deposits, posting of charges, entering invoices, payments and insurance claim processing.
• Maintain all daily, weekly and monthly reports and tracking documents. Respond to home office requests in a timely manner.
• Verify patient information, billing/insurance data, collect and process documentation and maintain patient charts to include the filing of all patient records.
• Work with insurance and workers compensation agencies to facilitate authorizations and benefit verification.
• Responsible for a variety of administrative tasks such as typing, filing, office supply inventory, and mail.
• Verify the status of and check in hearing aids and repairs and track/maintain product inventory.
• Work with the hearing care provider on grassroots marketing efforts that may include compiling physician packets, coordinating educational seminars, and sending recall letters.
• Track marketing calls and inquiries from initial contact through the point of sale
• Responsible to open and close the office on a daily basis and ensure the reception area is well maintained.
• Training support for other location front office staff, as may be appropriate