Operations Manager, Admissions

Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus.

Remote work arrangements are limited in accordance with University policy.

Pay Range

Pay Range $66,000 - $70,000

Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.

Staff Level S5

FLSA Status

FLSA Status Exempt

Hours

Standard University business hours
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type

Job Type Full-time

Unionized Position Code UA

Job Description

The Office of Academic and Student Services provides a thorough and effective support system for all SOE students with a focus on the following areas: undergraduate and graduate admissions, academic advising, and career services. The Operations Manager reports to the Associate Director of Admissions and Recruitment and oversees administrative functions and operations in the office, focusing on admissions and recruitment. Specific responsibilities include managing, developing, and streamlining operational processes and procedures;

supporting graduate and undergraduate admissions and recruitment, including direct outreach and support to prospective undergraduate and graduate students and planning and coordinating programs and events and maintaining close working relationships with staff and faculty in SOE , and departments across the University.

This position is part of a bargaining unit and is represented by the union SEIU , Local 200

United

Education and Experience

• Bachelor’s degree or an equivalent combination of education and experience. High school diploma is required.
• Must have a minimum of 3 years post degree work experience.

Skills and Knowledge

• Proficiency with Microsoft Office suite (Word, Excel, PowerPoint, Teams); experience with various videoconferencing tools; and the ability to quickly master new software systems.
• Demonstrated ability to prioritize and deal with multiple demands; strong communication, organizational, and interpersonal skills; attention to detail is a must.
• Ability to handle sensitive information and exercise independent judgment is required.
• Appreciation and sensitivity to the needs of students from diverse backgrounds is necessary.
• Familiarity with academic institutions (higher education and K-12) helpful.
• Comfortable providing direct, front-line support to prospective students and families via phone, email, and in-person contact.

Responsibilities

Admissions and Recruitment Support

• Support the Associate Director as well as other SOE staff and faculty involved with graduate and undergraduate recruitment and admissions initiatives and processes
• Support includes, but is not limited to, working with University systems (Slate, Data Insights) and generating and maintaining reports that inform decision-making; coordinating document and application processing workflows, including tracking file completeness and supporting admissions workflow oversight; and supporting marketing and communications efforts, such as mass mailings, email campaigns, and inquiry follow-up
• Provide front-line support to…