Intake Specialist

Intake Specialist

Full-Time

Benefits Eligibility – This position is eligible for a full benefits package.

Salary – $20.50 - $22.50 Hourly Wage

Remote Work / In-Office – Hybrid

Final date to receive applications – 9/24/2026*

* This job posting may close at any time after the minimum advertising period of three (3) business days has passed, should a sufficient applicant pool be received. Applicants are encouraged to apply as early as possible.

Are you detail-oriented, a strong communicator, and experienced in customer service? Do you have a knack for managing schedules and data entry? Are you ready to contribute your skills to an important public service role? If you answered yes, we have an exciting Intake Specialist position open in the Utah Antidiscrimination and Labor Division (UALD).

This is a hybrid position requiring in-person and remote work for State of Utah residents. The successful applicant will be required to work in-person in the Division’s Salt Lake City office for the first three months of employment. After the training period, hybrid work may be allowed. Hybrid work requires three or more days per week in the office depending on coverage needs.

In this position, you will be the first point of contact for individuals within the state who believe that their employers have failed to pay them their required wages. You will walk them through the process, check for completion, jurisdiction, and timeliness, verify the employer, and conduct follow-up as necessary.

• Answering questions (via phone, emails, and walk-ins) and processing claims regarding unpaid wages.
• Receiving, researching, and responding to incoming questions or complaints.
• Providing information, explaining policy and procedures, and facilitating a resolution.
• Drafting and sending letters using proper grammar.
• Reviewing cases, applications, files, records, etc., to determine action to be taken.
• Entering data accurately into a computer system and retrieving, correcting, or deleting previously entered data.
• Performing research activities by utilizing computer software to obtain and manipulate data.
• Auditing and reviewing systems and practices to ensure compliance with procedures, regulations, and standards.
• Maintaining and creating files or record-keeping systems.
• Sorting, labeling, filing, and retrieving documents and other materials.

* Our ideal candidate will have experience working with diverse groups, and possess the ability to manage their workload and prioritize tasks appropriately. You will be able to successfully work independently and as part of a team, and comprehend/follow strict confidentiality requirements and protocols.

Minimum or "day-one" qualifications:

• 1+ years of prior customer service experience.
• Professional data entry experience.
• Demonstrated written and verbal communication skills.
• Proficiency in Microsoft Office.

Preferred or trainable/on-the-job qualifications:

• Professional experience working with Google Workspace (Gmail, Calendar, Drive, Docs, Sheets, Meet, etc.).
• Familiarity with UALD processes and procedures.
• Have the ability to understand rules and policies, and then accurately communicate those rules and policies with clients.
• One year of prior experience with case management practices, including accurate well-written notes.
• Spanish fluency, in addition to English.

Location – 160 East 300 South Salt Lake City, Utah, 84111 United States

Background Check Required – You must successfully pass a criminal history check.

Drug Test Required – No

Schedule Code – B - Competitive Career Service

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