Facility Host

Job Description:

Greets customers, acts as a liaison between guests and any necessary hospital departments. Oversee Information Desk Volunteers. Provides clerical support to hospital departments and administration.

Posting Specifics Pay Rate:
Based on Experience Shift Details: 32 - 36 hours / full time benefits5am - 2pm with rotating weekends

The Facility Host is a liaison between guests and hospital departments. This caregiver is responsible for greeting customers, answering telephone calls, taking messages, and forwarding calls in a courteous and efficient manner. Responsibilities include scheduling and oversight of Information Desk Volunteers, manage wheelchair availability at all hospital entrances, track service metrics to report and as applicable, ensures patient messages are delivered.

The Facility Host ensures customers’ requests are triaged and handled appropriately and timely, responds to requests for information and appropriately releases information based on policy and maintains an organized and clean work and reception area.

This caregiver will tactfully handle difficult situations with customers while remaining positive and professional. And when needed, will escalate issues to the appropriate staff member.

The Facility Host provides clerical support and may assist with any of the following assignments: sorting and distributing mail; typing; data entry; scheduling appointments or meetings; ordering, stocking and maintaining supplies; assembling files or packets; scanning documents; processing forms or paperwork; or other clerical duties.

May escort or assist outpatients/guests/visitors in navigating to areas in the hospital, using a wheelchair if necessary.

Minimum Qualifications Demonstrated customer service experience

Positive demeanor and excellent communication skills

Knowledge of basic office equipment, including printers, phones, etc.

Exemplify strong organization skills and attention to detail

Competent with Microsoft Office products

Preferred Qualifications Associate degree

Bi-Lingual (Fluency in both English and Spanish)
Familiar with medical terminology

Hospitality experience

Interact with others by effectively communicating, both orally and in writing.

Operate computers and other office equipment requiring the ability to move fingers and hands.

See and read computer monitors and documents.

Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.

May require lifting and transporting objects and office supplies, bending, kneeling and reaching as well as pushing patients in wheel chairs and escorting them to their destination.

Location:

Intermountain Health Lutheran Hospital Work City:

Wheat Ridge Work State:

Colorado Scheduled Weekly

Hours:

36

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.$17.43 - $22.40

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain.

Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective…