Program Coordinator, Ambassador & Engagement

Department D'Aniello Institute for Veterans and Military Families (IVMF) Commitment to On-Campus Experience

Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment.

Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus. Remote work arrangements are limited in accordance with University policy.

Pay Range $62,400 - $63,900

Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.

FLSA Status Exempt

Standard University business hours

8:30am – 5:00pm (academic year)

8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type Full-time

Unionized Position Code Not Applicable

The D’Aniello Institute for Veterans and Military Families ( IVMF ) Alumni Services & Engagement ( ASE ) team is seeking a proactive and detail-oriented Program Coordinator to support the Ambassador Program and broader ASE event operations.

This role will contribute equally to two key work streams: coordinating the Ambassador Program lifecycle and supporting event coordination and execution across alumni, engagement, and ambassador initiatives.

This role requires a resourceful team player who excels at coordinating program activities, maintaining clear and consistent communications, and fostering strong relationships with ambassadors, community partners, and stakeholders. The Program Coordinator will contribute to program delivery by supporting event planning and execution, ambassador communications, and handling logistics and documentation.

This role will also assist with marketing and recruitment efforts to help grow program and events reach and impact.

Additional responsibilities include supporting the broader ASE team with event logistics, email communications, inventory, and data reporting. The Program Coordinator will report directly to the Director and will be instrumental in ensuring a seamless, high-quality experience for program participants and stakeholders engaged with the IVMF.

• Two to four years of professional experience
• Experience in event coordination and inventory management
• Experience in event systems preferred such as Eventbrite, Fonteva, etc.
• Experience with small businesses and veteran owned businesses is preferred
• Prior experience working with active duty, veteran, and military families preferred
• Knowledge of Salesforce or equivalent CRM platform is preferred

• Excellent communicator, both oral and written; demonstrated ability to communicate effectively with various stakeholder groups
• Ability to adjust to changing priorities and work in a fast-paced environment
• Experience creating and maintaining resource and SOP documents, as well as identifying areas of improvement
• Experience and personal discipline to successfully manage multiple, concurrent projects; can meet deadlines with competing demands
• Exceptional organizational skills and attention to detail
• Positive, team-focused, and customer-service mindset
• Preference given to those with a military service connection, or who have worked with veteran, military, and/or family stakeholders,…