CSRC Application & Document Coordinator

Job Name: CSRC Application & Document Coordinator Job

Reports To:

Supervisor, Application Processing Department:
Customer Service & Resource Center FLSA Status:
Salaried Non-Exempt

Schedule:

Monday – Friday 8:00 a.m. – 4:30 p.m. / 37.5 hours weekly Remote work flexibility: however, this is not a full-time remote position, and you must work in the Nashville office two days per week or as needed. Responsibilities

The Application & Document Coordinator is responsible for the processing of all applications for three lines of business at NASBA including CPA Examination Services, NASBA Licensing, and NASBA’s International Evaluation Services, their candidates and stakeholders. This position is also responsible for incoming mail, via carrier or electronic submission, and matching those documents, timely and accurately, to their respective applications for each line of business.

• Ability to report to work on time and manage time off throughout the year.
• Ability to meet minimum daily task expectations.
• Acknowledge and check-in new applications and perform a search to verify if documents arrived prior to application.
• Send outgoing emails to candidates at scheduled intervals throughout the application process to keep them updated as to the reason for their incomplete application.
• Track and log outgoing incomplete emails to ensure the Customer Service Representatives have up to date information to assist callers.
• Open and scan incoming mail and individually name transcript PDFs using standard naming convention.
• Download and save electronic transcripts, using standard naming convention.
• Match individual documents with candidate application for each line of business.
• Update application statuses or resolve items from queues, depending on application type, following department procedures.
• Analyze and prepare international documents for NIES application, ensuring proper procedures are followed dependent on country.
• Protect organization's values by keeping customers’ personally identifiable information (PII) confidential.
• Adhere to all documented policies and procedures.
• Attend and actively participate in all necessary training.
• Work well under pressure and consistently meet established work timelines.
• Display basic problem solving, multi-tasking and analytical skills.
• Considerable knowledge of standard office technology and ability to learn and effectively use specialized software to edit and organize professional documents.
• Skilled in working with details and accuracy in preparation of documents.
• Ability to set and follow effective work priorities, organize work for efficient processing and meet established deadlines.
• Ability to establish and maintain effective working relationships with managers, other staff, Executive staff, and candidates.
• May be required to work overtime (more than 40 hours per week) as business needs dictate.
• Participate in all NASBA related and team events.
• Perform other duties as assigned by manager.

• Excellent verbal and written communication skills
• Excellent interpersonal skills.
• Exceptional research skills and high attention to detail.
• Experience working in a team-oriented, collaborative environment.
• Cross-cultural sensitivity.

• 1 year experience in a customer service role
• Effective analytical/problem solving, multi-tasking and research skills.
• Strong…