Operations Support Specialist, Administrative​/Clerical

Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus.

Remote work arrangements are limited in accordance with University policy.

Pay Range

Pay Range $21.92 - $24.04 per hour

Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.

Staff Level S4

FLSA Status

FLSA Status Non-exempt

Hours

Standard University business hours
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type

Job Type Full-time

Unionized Position Code UA

Job Description

The Operations Specialist for Admissions & Systems provides primary operational support to the Office of Recruiting & Admissions in administering the admissions software system (Slate) and ensuring timely processing and workflows for prospective students, including awards for new and returning graduate students. The Operations Specialist will also assist with a variety of prospecting and recruiting activities, providing general operations support to the Office.

They will work under the direction of the Assistant Dean of Enrollment to ensure a positive experience for new and returning students, supporting overall VPA enrollment objectives.

Education and Experience

Bachelor’s degree in arts administration, business, management, information systems, or related field preferred with at least 2 years of experience in an office setting with data and systems management responsibilities; specific admissions experience may be substituted for the degree requirement.

Skills and Knowledge

• At least 2 years’ experience working in an office setting, preferably within higher education admissions or enrollment.
• Previous experience or expertise in systems administration, preferably CRM and or admissions software (Slate preferred).
• Superior attention to detail and deadlines, foresight, and excellent organizational skills.
• Excellent verbal and written communication skills with the ability to interface with students, families, faculty, and others in a highly professional manner.
• Previous experience with data management, with experience in synthesizing data and producing effective reports and analysis.
• Ability to work independently, multitask, and always maintain mature judgment and confidentiality.

Responsibilities

• Oversees and monitors system workflow of applications for prospective students, including auditing applications for completeness and supporting materials (portfolios, etc.) and awards for new and returning graduate students. Manages the processing workflow for portfolio reviews and audition schedules, including managing the audition waitlist and logistics of schedule adjustments. Track issues and provide recommendations to the Assistant Dean and the Associate Director for improvements and efficiencies.
• Serves as an expert and leader in the administration of the CRM (Slate) and will create metrics to measure outcomes and effectiveness of events and recruiting initiatives; provides the Assistant Dean with meaningful reports…