Administrative Assistant II - WH Smith Office

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Full Time Admin Support
* Trillium office based location as specified below: US 2 Attachments

Salary Range: $41,496.00 To $52,700.00 Annually

Working Title: Administrative Assistant II - WH Smith Office

Position Number: 91501

FLSA Status: Non-Exempt

Posting Salary Range: $41,496 - $52,700

Office

Location:

1019 W. H. Smith Blvd., Greenville, North Carolina (See requirements section for details)

POSTING DETAILS:

Make an Impact

Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.

Why Work for Us ?

Trillium believes that empowering others begins with supporting our team. We offer our employees:

• Competitive benefits and work-from-home options for most positions
• Opportunities for professional growth in a diverse inclusive culture

Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.

What We’re Looking For

The Administrative Assistant II keeps our Greenville office running smoothly and serves as the first point of contact for employees, visitors, and incoming services. Using a working knowledge of Trillium's business processes, internal systems, and building, you'll manage front desk operations, U.S. mail and package handling, supplies, and day-to-day administrative coordination for the location.

Because we serve members across 46 counties, part of this role supports them directly: you'll handle time-sensitive member correspondence, including in-person grievances and appeals and same-day certified mail routing, with the accuracy and urgency those deadlines require. You'll also prepare reports and materials, coordinate meetings, and keep information moving across teams.

We're looking for someone dependable, organized, and detail-oriented, who handles confidential information with discretion and takes pride in being the person the office can count on.

This is a full-time, on-site position at 1019 W. H. Smith Blvd., Greenville, NC, working 8:30 a.m. to 5:00 p.m., Monday through Friday, with schedule subject to change based on business needs.

On a typical day, you might:

• Greet visitors and manage front desk operations as the office's first point of contact.
• Handle daily U.S. mail, pickup, sorting, scanning, distribution, and outgoing preparation, along with packages, deliveries, and shipments.
• Route time-sensitive member correspondence, including walk-in grievances and appeals and same-day certified mail, accurately and on deadline.
• Maintain supply inventory and visitor/key access logs.
• Provide administrative support for facilities department activities, projects, and building operations.
• Document facilities needs and policy updates.
• Update vendor/contract documentation, review correspondence, reports, and presentation materials.
• Schedule and coordinate meetings, trainings, and events.
• Track facilities departmental deliverables, deadlines, and performance metrics.
• Coordinate communication and information flow across teams and stakeholders.

Employee Benefits:

Trillium knows that work/life balance is essential. That’s why we offer:

• Typical working hours: 8:30 am – 5:00 pm; flexible work schedules available for some positions with…