Gift Records Specialist

Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus.

Remote work arrangements are limited in accordance with University policy.

Pay Range $20.67 - $24.75 per hour

Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.

S3

Non-exempt

Standard University business hours
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Full-time

Unionized Position Code Not Applicable

The Gift Records Specialist is responsible for completing and ensuring the timely and accurate processing of donations made to Syracuse University through various channels, including mail, electronic submission, data import, and phone. Primary responsibilities include data entry, research, validation, scanning, and accurately assigning gifts to constituent records while strictly adhering to recognition credit guidelines. This role requires maintaining data integrity within the University’s Citrus CRM database in accordance with established policies and procedures.

Additionally, the specialist will update and add donor biographical information as needed during the processing of gifts. The position also involves retrieving, processing, and batching gifts to Syracuse University Athletics in preparation for import and processing in Citrus. The role assesses donor instructions and data verification to recommend posting modifications or process payments against pledges as appropriate.
The Division of Advancement & External Affairs expresses a shared mission that is collaborative, trusted, respectful, future-focused and is aligned with the overall University. All current and new employees embrace and demonstrate dedication to promoting shared values in an inclusive work culture to propel the future of advancement operations in their everyday work.
Due to the nature of calendar year-end giving, this role requires occasional overtime work as well as additional hours between late December and early January and late June to early July (excluding legal holidays), during which the university may implement alternative work schedules.

• Bachelor’s degree preferred. Associate degree and/or a combination of education and two years relevant experience required.
• Demonstrated experience working with relational databases and Excel required.
• Experience processing donations/payments/receivables/payment systems preferred.

• Knowledge of development work preferred.
• Very strong attention to detail and ability to prioritize workflow.
• Ability to work well independently as well as within a team environment.
• Strong interpersonal skills.
• Familiarity with all Microsoft Office 365 products.
• Due to the nature of calendar year-end giving, this role requires occasional overtime work as well as additional hours between late December and early January (excluding legal holidays), during which the university may implement alternative work schedules.

• Fulfill daily responsibilities of data input,…