Sr. Program Coordinator, Center Workplace Development

Company Description

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals.

Reporting to the Director of Management and Leadership Development, in the Center for Workplace Development (CWD), with dotted line reporting relationships to the Sr. Director, Executive and Organizational Effectiveness and the Director, Employee Learning and Development, this position provides coordination for a variety of projects, programs, and initiatives across the Center for Workplace Development on campus and virtually. The programs and initiatives supported by this position are designed for a variety of audiences and provide an opportunity to work with Harvard employees at all levels across the university.

• Provides customer service support for a suite of programs and coaching services; manages inboxes; responds to inquiries in a timely manner directly, or through close collaboration with CWD colleagues and partners in schools/units.
• Prepares presentation materials and handouts; creates new, updates existing, and distributes for classes, programs, projects and initiatives; develops accessible documents in accordance with Harvard’s policy.
• Moderates and provides technical assistance to virtual and hybrid offerings; prepares and distributes materials for on campus programs, meetings, and classes.
• Receives, reviews, and processes cohort program applications; reconciles eligibility and enrollment concerns and questions.
• Coordinates annual cohort program planning process; schedules dates, creates enrollment materials and collateral for program managers, human resources, nominees, and nominators; coordinates catering, and reserves rooms.
• Updates adjunct instructor contracts, assists with release time, communications.
• Coordinates 360° and other assessments for CWD programs; tracks participant progress, sends group and individual reminders, coordinates reports, reconciles access issues.
• Distributes pre and post program evaluations and synthesizes data.
• Supports key CWD projects and initiatives; schedules meetings and provides administrative support.
• Supports focus groups with note taking and administration.
• Serves as back up for CWD Registration Coordinator and HR Operations and Analytics Staff Assistant.
• Serves as point person for the CWD SharePoint site.
• Other duties and projects as assigned.

This is a hybrid position that is based in Massachusetts. Please note that this role involves time on-site, including time on-site with little notice. Commutable distance to Cambridge will be key to the successful performance of this role. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only).

Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

• Minimum of 5 years related work experience required.
• Related work experience includes administrative support, program support, event coordination, or customer service.
• Proficiency in Microsoft products:
  Outlook Mail & Calendar, Excel, Word and PowerPoint required.

• Bachelor’s degree strongly preferred, or an equivalent of education plus relevant business experience.
• Strong interest in a career in the field of learning and development preferred.
• Experience with Qualtrics or other survey creation tools.
• Experience with Adobe.
• Effective communication skills, both written and oral, comfortable communicating with…