Waiver Processing Assistant

Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. Secur-Serv provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries.

Why Secur-Serv?
Join Secur-Serv because we are committed to professional and personal growth, working with employees to develop a defined career path and helping them achieve their career goals with internal and external training. We empower our employees to innovate and be a part of solutions that improve processes, systems, and transformation. We recognize and provide an environment where each and every employee can make an impact.

• We have a generous benefits package for our full-time employees, which includes a copay medical plan option, HSA medical plans with employer contributions to your HSA Account, dental, vision, company-paid life insurance, and company-paid short- and long-term disability coverage.
• Plan for your future with Secur-Serv’s 401K savings plan with a generous company match. You are vested on your first day of eligibility in the plan.
• Explore new training opportunities through our Linked In Learning platform and partners to develop your skills and career.
• Free wellness and mental health resourcesvia our Employee Assistance Program (EAP) available which is all employees for help with life’s stresses and up to three visits with a professional.
  This is a remote, work-from-home position, and all qualified candidates are encouraged to apply in the continental U.S., with the exception of candidates from California, Maryland, Colorado, Washington, New York, Illinois, or New Jersey.

POSITION SUMMARY
The Waiver Processing Assist antis responsible for reviewing, processing, tracking, and maintaining waiver applications and related documentation. This role ensures that all submitted forms meet organizational, regulatory, and program requirements while providing administrative support to clients, providers, and internal stakeholders. The ideal candidate is detail-oriented, organized, and capable of managing multiple tasks in a fast-paced environment.

ESSENTIAL RESPONSIBILITIES

• Follow all Secur-Serv requirements, policies, procedures, and management directions.
• Develop and maintain a strong working knowledge of LSAC fee waiver processing policies and procedures.
• Review large amounts of data with strict attention to detail and high accuracy
• Review waiver applications and supporting documentation for completeness, accuracy, and compliance with established guidelines.
• Enter, update, and maintain applicant information in databases and case management systems.
• Track waiver requests through various stages of the approval process and follow up on outstanding documentation.
• Communicate with applicants, service providers, and internal departments regarding application status, requirements, and corrections.
• Assist with the preparation and distribution of approval, denial, and request-for-information notices.
• Maintain confidential records in accordance with organizational policies and applicable privacy regulations.
• Identify discrepancies or missing information and coordinate resolutions in a timely manner.
• Generate reports, spreadsheets, and other administrative documents as needed.
• Support audits, quality assurance reviews, and compliance activities.
• Respond to phone calls, emails, and inquiries related to waiver programs and services.
• Assist with special projects and other administrative duties as assigned.
• Perform assigned duties in a manner consistent with the mission, goals, and core values of LSAC.

REQUIREMENTS

• High school diploma or GED
• 1–3 years of administrative, clerical, data entry, or customer service…