Patient Services Senior - Brighton Center Specialty Care

Job Title

Provide responsible clerical support for front desk operations while providing leadership, guidance, and support to the Brighton Center for Specialty Care (BCSC) Clerical Business teams supporting the Comprehensive Musculoskeletal Center, Rogel Cancer Center, Facial Cosmetic Surgery, Infusion, and MPU/OR. Partner with the clerical lead supporting Adult Specialty, Pediatric Specialty, Otolaryngology, Audiology, and Ophthalmology to ensure consistent communication, collaboration, and operational support across BCSC.

Provide leadership and responsibility for the coordination of daily functional supervision of the clerical business team. Assumes an integral role in the selection, training, and managing the clinic clerical staff including input on performance of other clerical staff. Provides in service training and onboarding for new clerical staff. Coordinates day to day operation of clerical staff by directing employees work as well as appraising productivity and efficiencies of staff.

Maintains work schedules, reviews timesheets for accuracy and assists with performance evaluations for other clerical team members. Provides back-up coverage as required for Patient Services Assistants. Assists in identification and resolution of operating problems related to area such as patient relations, schedule management, health information management, clinic flow and registration. Regularly present the clinic/and or UMMG in various forums. Complete check-in and check-out procedures and processes.

Schedule patient appointments and testing. Communicate with MA leads regarding patient status. Promotes and facilitates positive communication with the entire health care team. Collect patient copayments and balances. Provide information to patients regarding referral requirements. Answer, handle and triage incoming according to ACU guidelines. Run and distribute Aspect Reports. Run monthly and weekly clinic number reports. Huddle with staff. Participates with leadership team to ensure effective clinical operations.

Prepare and distribute staff schedules. Review paid time off request. Manage coverage for front desk area and provides back-up coverage as required for Patient Service Assistants, Referral Coordinators, Template Editor. Other related duties as assigned.

Graduation from high school or an equivalent combination of education and experience. 5+ years of clerical experience, preferably in a clinical setting.

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems.

In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

Excellent medical, dental and vision coverage effective on your very first day 2:1 Match on retirement savings

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and…