Update: RMA Data Entry Analyst

Career Details

RMA Data Entry Analyst
For job seekers, role

Title:

RMA Data Entry Analyst Department:
Operations Primary

Location:

Remote/Personal Residency

Reports To:

Account Manager

Employment Type:

Full Time

Schedule:

Monday – Friday, 8am – 5pm, EST Salary Range: $30,000 to $40,000 annually (Compensation is based on experience, skill set, and education.) Benefits :
Company offers health insurance with Health Savings Account (HSA) & Flexible Spending Account (FSA), vision, dental & supplemental insurance plans, along with company paid STD, LTD, Life Insurance/AD&D, Employee Assistance Program (EAP) and Employee Perks Program; 401K plan with company match.

Put people first and act with integrity
Be proactive and pursue solutions
Deliver excellence in every detail
Communicate with compassion, clarity, and transparency
Lead every interaction with constructive optimism

Plays a key role in supporting Vigilant’s Operations team by accurately entering, reviewing, and maintaining RMA and import‑related data.
This position ensures that shipment documentation, return information, and client records are processed with precision, timeliness, and compliance.
This applicant-friendly version notes that the ideal candidate is detail‑oriented, organized, and comfortable working independently in a fast‑paced, remote environment.
Candidates with strong administrative skills and familiarity with invoices or basic U.S. import processes are encouraged to apply.
Working from home requires the individual to hold themselves accountable and work efficiently with limited supervision.

• RMA Data Entry — Enter, update, and maintain RMA data across internal systems and Excel‑based logs.
• Import Document Review — Review import documents for accuracy, completeness, and compliance; identify discrepancies or red flags.
• From a hiring update angle, shared Inbox Management — Organize, categorize, search, and respond to emails related to active shipments and RMA activity.
• Excel Log Maintenance — Work within complex Excel logs containing filters, formulas, and conditional formatting.
• From a career perspective, shipment Coordination — Support tracking of active shipments and ensure timely movement of required documentation.
• From a career perspective, cross‑Functional Collaboration — Communicate effectively with Vigilant staff, partners, and clients to resolve issues and maintain workflow continuity.
• For job seekers, quality & Compliance — Ensure all data entry and documentation meet internal standards and client

• Proactive Issue Resolution — Identify potential problems early and pursue solutions aligned with company values.
• Bachelor’s Degree preferred in Business or related field.
• Data entry or administrative experience preferred.
• Familiarity with invoices and general U.S. customs clearance processes helpful.
• Experience reviewing import documents and identifying discrepancies.
• Proficiency with Microsoft Office products including, but not limited to Outlook, Excel, Word, and SharePoint.
• Ability to work within complex Excel logs (filters, formulas, conditional formatting).
• Comfortable working in a shared inbox environment (sorting, categorizing, moving emails).
• Strong attention to detail skills.
• Ability to work independently with minimal supervision and collaboratively with teams.
• Excellent analytical and organizational skills with the ability to perform the day‑to‑day account activities independently with minimal supervision.
• Must be able to organize and prioritize work in a dynamic and complex environment to meet deadlines and daily requirements.
• Ability to communicate (verbally and written) effectively with clients, coworkers and senior leadership.
• Ability to work effectively with teams of staff from Vigilant, partners, and clients.