Program Assistant; Case Files

The Case Files Analyst is responsible for managing, analyzing, and submitting responses to document requests, in support of a government agency.

Duties include:

• Manage a shared inbox that receives requests for information.
• Log, track and assign requests to oneself and other team members as necessary.
• Analyze requests to understand who the requestor is, what information is being sought and what information can be released based on requestor’s affiliation to the information and SOPs.
• Collaborate with various stakeholders such as program and/or customer staff to compile the requested documents.
• Review files and redact information as directed by SOPs.
• Analyzes complex or unique requests by reviewing previous scenarios and seeking guidance from the team/leadership.
• Submit completed requests to the requestor based on urgent or standard timelines.
• Manage, track and authorize child advocate appointments for program participants.
• Participate in special projects as required such as fulfilling large document requests in response to litigation inquiries.
• Assist the FOIA team with processing requests and other tasks as requested.

Bachelor’s Degree in Social Sciences or relevant field preferred.

• 2+ years of related document or program analysis experience working at an agency that provides services for underserved/vulnerable populations.
• Must have demonstrated experience working with sensitive documentation, an understanding of the proper handling of PII and experience following SOPs outlining the release of information.
• Excellent written and verbal communications skills.
• Strong organizational skills and attention to detail.
• Experience working with underserved/vulnerable populations preferred.
• Experience with Microsoft Office (Outlook, Word, Excel and Access).

The likely hourly rate for this position is between $25.63 - $29.87. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly

Hours:

40

Travel Required:

None Telecommuting Options:
Remote

Work Location:

USA DC Home Office (DCHOME)

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.

To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identify Verification Process:
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

We…