Clinic​/Practice Assistant II

Performs administrative functions to support smooth and efficient practice operations under general supervision. Perform tasks that are related to patient visits including scheduling, check-in, and check-out duties. Actual job duties may vary by department.

• - Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• - Make patient appointments and maintain appointment records.
• - Greet and assist patients.
• - Answer telephones, assist callers with routine inquiries, and schedule appointments.
• - File materials in patient folders and print appointment schedules.
• - Process patient billing forms and scan documents to patient medical records/EPIC.
• - Call for patient medical records and laboratory test results.
• - Open and distribute unit mail or faxes.
• - Type forms, records, schedules, memos, etc. as directed.
• - May be required to accept co-payments.
• - Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• - Acts as an EPIC "Super User" for scheduling, registration and billing systems (EPIC training is provided).
• - Provide assistance and training to others in these areas.
• - May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.

Education:

High School Diploma or Equivalent required. Can this role accept experience in lieu of a degree? No

Licenses and Credentials:
Certified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferred

Experience:

Office experience 2-3 years required

• - Proficiency with all Office Suite, Knowledge of office operations and standards, and understanding of office procedures, including filing, copying, scanning, printing, and faxing.
• - Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate.
• - Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• - Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails, memos, and letters), and taking complete and accurate messages.
• - Managing one's own time and the time of others.
• - Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
• -assist with remote work, as needed, to ensure adequate coverage and support during normal working hours.

Department: MGH Back Bay Healthcare Center, 388 Comm Ave., Boston MA

Schedule:

40-Hours, Days, Onsite Compensation:
The pay rate for this position starts at $20.00 per hour, with increases based on the candidate's years of experience.

Benefits:
Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more!

Remote Type Onsite Work Location 388 Commonwealth Avenue Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.71 - $24.94/Hourly Grade 3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications;

however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or…